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  • ex) if the name of Hong Gildong is written in "HongGilDong"on the bank account, you need to enter "HongGilDong"for withdrawal in Bithumb If you leave space or distinguish the nick name, withdrawal might not be available or delayed
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Agree with terms and conditions See full text

Chapter 1 General Provisions

Article 1 (Purpose)

The purpose of the terms of service (the “TOS” hereinafter) is to define and specify the rights, obligations, responsibilities and other necessary matters between BTC Korea Co., Ltd. (the “Company”) and members concerning the conditions and procedures to use the Bithumb and Bithumb-related services (the “Service”) provided by the Company.

Article 2 (Indication, Description and Amendment of TOS)

  1. The contents of this TOS shall become effective to all members when the Company posts the TOS at the site related to membership registration to the Service of the Company or notifies users of the above via other means and when a member subsequently agrees to this TOS to complete his/her membership registration.
  2. The Company may amend this TOS within the scope not violating applicable laws and regulations, including the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.
  3. In the event of amendments made to the TOS, the Company shall make a public announcement of the amendments concerned 7 days prior to the enforcement date of the amendments via initial screen of the Company's website, through pop-up windows or as public notifications by specifying the date of application and grounds for amendments along with the current TOS: Provided that when the amendments are made unfavorable to members or when significant details are amended, the Company shall notify members of the above at least 30 days prior to the enforcement date.
  4. In the event where a member fails to expressly indicate his/her intent of refusal even when the Company clearly notifies members of the fact that any members who fail to indicate his/her intent within 7 days after the Company notifies members of the amended TOS pursuant to the previous paragraph above shall be deemed as have expressed his/her intent, the member concerned shall be deemed to have consented to the amended TOS.
  5. When a member expressly indicates his/her intent not to consent to the application of amended TOS, the Company may not apply the contents of the amended TOS. Upon such occasion, the member concerned may cancel the service agreement: Provided that when there is a special circumstance where the existing TOS cannot be applied, the Company may terminate the service agreement.

Article 3 (Subsidiary Regulations)

  1. The Company may stipulate separate notices, individual terms of service, individual consents, user guidelines, operation policies and detailed guidelines other than this TOS (collectively referred to as the “Detailed Guideline”), and may notify members of the above or attain consents to the above from members. And when any conflicts arise between this TOS and the contents from the Detailed Guideline obtained consent from members, the Detailed Guideline shall supersede.
  2. All matters not prescribed by this TOS and interpretations of this TOS shall be subject to the Detailed Guideline and applicable laws and regulations or generally accepted commercial practices.

Article 4 (Definitions)

The terms used in this TOS shall be defined as follows:

  1. The term, “member(s),” means a person who approves this TOS, completes membership registration and enters into a service agreement with the Company;
  2. The term, “ID,” means e-mail address or mobile phone number registered by a member for the purpose of member's individual identification and use of the Service;
  3. . The term, “password,” means a combination of letters and numbers designated by a member and approved by the Company in order to verify the identity and personal information of the member;
  4. The term, “cryptocurrency,” means the purpose of the Service as well as the information that electronically exists within blockchains, such as Bitcoin (BTC) and Etherium (ETH);
  5. The term, “KRW (Korean currency point),” means points that can be exchanged with cash where a member may charge them by using payments means provided by the Company and use them during transactions of cryptocurrency: Provided that no separate interests are incurred;
  6. . The term, “seller,” means a member who either register or petition for a given cryptocurrency according to a form provided by the Company through online based on his/her intent to sell;
  7. The term, “buyer,” means a member who either register or petition for a given cryptocurrency according to a form provided by the Company through online based on his/her intent to buy;
  8. The term, “contents service,” means paid services, including a gift certificate mall offering gift certificates to be purchased with Bithumb KRW or BTC, such as gift certificate sold through pin number, paper gift certificate and pre-paid card, and a pre-paid card that is charged with cryptocurrency;

Chapter 2 Petition and Approval for Use of Service (Registration and Withdrawal of Membership)

Article 5 (Validation of Service Agreement)

  1. A user shall apply for membership registration by indicating his/her intent to consent to this TOS after providing membership information in accordance with the registration form prescribed by the Company.
  2. A membership registration shall be constituted at the time when the approval of the Company arrives at the member.
  3. A service agreement shall be executed by each member's ID. Once a service agreement is concluded, the applicant for the service shall be registered as a member.
  4. Legal protection shall not be guaranteed to any member who provides his/her name that is not real or someone else's personal information, such as name and phone number; and those members shall be held fully accountable for both civil and criminal liabilities.
  5. Any person who is under 19 years old shall be limited to the access of the Service related to cryptocurrency provided by the Company.
  6. When a user is a national, citizen, permanent resident or resident of the country or region designated as a non-cooperative countries and territory (NCCT) by the Financial Action Task Force (FATF), the person concerned may be limited to the access of the Service. All members shall guarantee the followings:
    • A member shall not be a national, citizen, permanent resident or resident of the NCCT;
    • A member shall not use the Service while staying in the NCCT;
  7. Upon applications under Paragraph 1 above, the Company may, when deemed necessary, request for real name verification and personal authentication through specialized institutions depending on the types of users pursuant to applicable laws and regulations. The Company shall not be held liable for any disadvantages which may arise from failure to verify user's personal identification due to the user's refusal to respond to the request made by the Company.

Article 6 (Request for Use of the Service)

  1. Those who wish to access the Service shall make a request for use of the Service by submitting the information requested on a prescribed form provided by the Company.
  2. All membership information filled out on the application form via online shall be deemed as actual data; and any member who fails to provide real name or actual information shall not be legally protected and may be limited to the use of the Service.
  3. When a member provides or is found later in time to have provided false or incorrect information, the Company may temporarily or permanently suspend the member concerned from the use of the Service and terminate the service agreement. All damages or losses caused to the Company or third party arising from the above shall be fully borne by the member concerned.

Article 7 (Consent to Use of Membership Information and Approval upon Request for Use of Service)

  1. Consent to the use of membership information:
    • The Company shall use personal information of members for the purpose of fulfilling a service agreement and providing the Service under the service agreement.
    • Membership information may be provided to business partners of the Company in order for members to easily access and use the Service of the Company and affiliated services: Provided that the Company shall notify members of the business partners, purpose of provision of membership information and details of membership information to be provided and obtain consent from members before providing membership information to the business partners.
    • Members may, at any time, access and modify personal information through modification of membership information.
    • When a member provides membership information through an application for the Service and request the Company for the use of the Service in accordance with this TOS, the member shall be deemed to have consented to collection, use and provision of membership information listed in the application for the Service pursuant to this TOS.
  2. Approval upon Request for Use of Service:
    • Service, the Company may approve the membership registration of the member concerned: Provided that when falling under Subparagraph 2 or Subparagraph 3, the Company may suspend the approval or refuse to approve.
    • When falling under any of the followings, the Company may suspend its approval upon the request for the use of the Service:
      • A. When the resource of the facility is limited;
      • B. When technical issue arises;
      • C. When other circumstances arise for the Company to be unable to approve the request;
    • When falling under any of the followings, the Company may refuse to approve the request for the use of the Service:
      • A. When the name provided by a member is not a real name;
      • B. When a member submits an application under someone else's name;
      • C. When required items upon request for the use of the Service are falsely listed;
      • D. When application is made for the purpose of obstructing public peace and order or good social morals customs;
      • E. When requirements for the use of the Service prescribed by the Company are unsatisfactorily fulfilled;

Article 8 (Suspension and Cancellation of Service Agreement)

  1. A service agreement shall be terminated through cancellation by a member or the Company:
    • When a member intends to cancel the service agreement, he/she shall request the Company for cancellation after transferring all of his/her assets (cryptocurrency and KRW points) to the outside.
    • When a member falls under any of the followings, the Company may restrict the member from the use of the Service or terminate the service agreement.
      • - When a member fraudulently uses someone else's ID and password;
      • - When a member intentionally obstructs operation of the Service;
      • - When the name given by a member is not a real name;
      • - When a member uses the Service in order to obstruct social and public interests;
      • - When a member engages in acts to damage someone else's reputation or cause disadvantages to others;
      • - When a member transmits massive information or advertising information in order to obstruct stable operation of the Service;
      • - When a member distributes computer virus programs causing malfunction of information communication equipment or destruction of information;
      • - When a member fraudulently use personal information, ID and password of others;
      • - When a member reproduces, distributes or commercially use the information acquired from the use of the Service without prior consent from the Company;
      • - When a member commits dual registrations with different ID's;
      • - When a member infringes intellectual property rights of the Company, other members or third party;
      • - When outside agencies, such as the Korea Communications Standards Commission, order a corrective measure or when the National Election Commission renders authoritative interpretation related to illegal election campaign;
      • - When personal information of users is collected, saved or disclosed without acquiring proper consent;
      • - When an objective decision is made that the use of the Service by a member is connected to criminal acts;
      • - When a member trades cryptocurrency on behalf of other person in order to gain profits, such as service fees;
      • - When a member commits an act which violates other applicable laws and regulations;
  2. Procedure to Suspend or Restrict the Use of Service:
    • When the Company intends to restrict the use of the Service, the Company shall specify the grounds, time and duration and notify the member concerned or his/her representative of the above in writing (including electronic mail) or by means of telephone and messenger function at the official website.
    • Notwithstanding the above, when the Company deems necessary to immediately suspend the use of the Service, the Company may restrict the use of the Service without the procedures prescribed in the previous Paragraph.
    • A member who receives the notice of service suspension or his/her representative may file an appeal when he/she objects to the suspension.
    • The Company shall immediately lift the measure of suspension only when it is confirmed the grounds for suspension are resolved during the period of suspension.
  3. Cancellation of Service Agreement
    • The Company may terminate the service agreement when an identical act is repeated for twice or more or when the grounds for suspension are not relieved within 30 days after the use of the Service is suspended or restricted.
    • When the Company terminates the service agreement, membership registration shall be cancelled. Upon such occasion, the Company shall notify the member of the above and grant the member an opportunity for exculpation.

Article 9 (Modification of Membership Information)

  1. Members may, at any time, access and modify personal information of their own through modification screen of membership information: Provided that modification of the real name, date of birth, gender and ID shall not be allowed for the purpose of the service management.
  2. When changes are made to the information submitted by a member during membership registration, the member shall modify the information concerned via online or notify the Company of the changes through electronic mail or other means.
  3. The Company shall not be held liable for any disadvantages caused because the changes under Paragraph ② are not notified to the Company.

Chapter 3 Obligation of Members

Article 10 (Obligation of Members Concerning Management of Member ID and Password)

  1. All responsibilities to manage ID and password shall be borne by a member. A member shall be held liable for all consequences arising from negligent management or illegal use of ID and password granted to the member, and the Company shall be completely relieved from any liabilities: Provided that the above shall not apply when the consequences arise from the intent or negligence of the Company.
  2. When a member learns that his/her ID is illegally used, the member must notify the Company of the above and follow the guideline give by the Company.
  3. In the event of Paragraph ②, the Company shall not be held liable for any disadvantages arising from the member's failure to notify the Company of the above or to comply with the guideline given by the Company after notifying the Company.

Article 11 (Provision of Information)

The Company may provide information on the use of the Service and products for the members' convenience to use the Service as follows by means of wired/wireless telephone, electronic mail, text message (LMS/SMS) or SNS. Upon such occasion, members may refuse to receive the above at any time:

  1. Services related to the trade of cryptocurrency;
  2. Services related to events and promotions;
  3. Other services which the Company frequently determines and provides members;

Chapter 4 General Provisions on Use of Service

Article 12 (Types of Service)

  1. The Service provided by the Company includes trade of cryptocurrency (sale-related, purchase-related, provision of trade API, and services related to search of market price) and contents (gift certificate mall and pre-paid cards).
  2. The types of Service provided by the Company may frequently change subject to the circumstances which the Company is under, and all copyrights and intellectual property rights concerning the Service provided shall be attributed to the Company.
  3. With respect to the Service, the Company shall only grant members the right to use the account, ID, Service and points in accordance with the terms and conditions prescribed by the Company, and members shall not provide similar services or engage in commercial activities by using the above.

Article 13 (Notice and Modification of Service)

  1. The Company shall service notices concerning characteristics, procedures and methods of each service based on the type of services through a service screen, and members shall use the Service after understanding the notices concerning each service notified by the Company.
  2. The Company may make changes to a specific service for fair operational and technical reasons. In this case, the company is required to make an announce ment at least 7 days in advance.

Article 14 (Maintenance and Suspension of Service)

  1. The use of Service shall be allowed for 24 hours a day in principle unless special circumstances arise based on operational or technical grounds for the Company: Provided that the above shall not apply to the day or time specified by the Company for the purpose of regular maintenance.
  2. The Company may separately determine the time for the use of Service by each scope of Service after dividing the Service into specific scopes. Upon such occasion, the Company shall notify the details of the above in advance.
  3. When falling under any of the followings, the Company may suspend the Service:
    • When it is unavoidable due to construction or maintenance of equipment for the Service;
    • When telecommunications service is suspended by a common telecommunications business operator prescribed by the Telecommunications Business Act;
    • When the Service not directly provided by the Company but provided by using third party, such as business partners, is suspended by the third party;
    • When other unavoidable causes occur;
  4. The Company may terminate or limit the entire or partial services in the events where provision of normal service is unachievable due to a state of national emergency, power outage, problems with service facilities or overwhelming traffic to the Service.

Article 15 (Restriction on Member's Use of Payment)

  1. When falling under any of the followings, the Company may restrict members from using payments:
    • When the Company determines that a seller and a buyer are an identical person;
    • When a request is made by a provider and issuer of payment service;
  2. Upon occasions above, the Company shall notify members of the details concerning the above through notices at the official website.
  3. When the grounds for restriction repeat, the Company may relieve the restriction only when conditions to relieve the restriction are fulfilled.

Article 16 (Restriction on Members' Deposit and Withdrawal)

  1. When falling under any of the followings, the Company may restrict or render delayed approval to members' use of deposit and withdrawal:
    • When deposits are made with the name of depositor different from the member's registered name;
    • When a deposit or withdrawal is made beyond the scope of authority to use the Service stipulated by the Company;
    • When national agencies or financial institutions, including National Police Agency and National Tax Service, provide information stating that the member's account is suspected of being used for illegal acts;
  2. When falling under any of the above, the Company shall notify the member concerned of the details of the above by means of notice at the official website.
  3. When the grounds for restriction or delay to the use of the Service repeat, the Company may relieve the restriction or delay only when conditions for relief required by administrator or operator are fulfilled.

Chapter 5 Use of Service Related to Trade of Cryptocurrency

Article 17 (Registration of Sale/Purchase of Cryptocurrency)

  1. A member who intends to sell or buy cryptocurrency through the Service provided by the Company shall register the trade in accordance with a registration form provided by the Company.
  2. Use of Optional Service:
    • A member who intends to sell cryptocurrency may apply for optional services provided by the Company at the time of trade registration in order to make trades more effective. Details of optional service shall be governed as separately prescribed by the Company.
    • With respect to all services related to sale/purchase of cryptocurrency provided to members by the Company, members shall be granted only a right to use the Service for the purpose of improving individual convenience of members, and provision of all similar services or commercial use of the Service exceeding the scope of authority to use the Service shall be prohibited.

Article 18 (Restriction on Use of Trade Service)

Subject Grounds for Restriction Condition for Relief
Blocking of Log-in ① When a request is made by a member;
② When personal identification is failed;
③ When a request is made by national agencies or financial institutions;
④ When password is wrongfully entered for 5 consecutive times;
⑤ When related to or reasonably suspected of criminal acts, such as voice phishing, or financial incident;
- When grounds for restriction are resolved;
- For ④, block of log-in shall be lifted following successful personal identification;
Interception of Withdrawal ① When a member is a minor;
② When a request is made directly by a member;
③ When a request is made by national agencies or financial institutions;
④ When the first withdrawal of cryptocurrency purchased by KRW is requested since membership registration: Provided that the withdrawal shall be blocked for 72 hours from the charge of KRW;
⑤ When KRW is charged for 3 times or more during the span of 24 hours: Provided that the withdrawal shall be blocked for 72 hours from the third charge of KRW;
⑥ When related to or reasonably suspected of criminal acts, such as voice phishing, or financial incident;
⑦ When a person has acquired KRW or cryptocurrency without legal causes;
- When grounds for restriction are resolved;
- For ④ through ⑥, interception may be canceled after the member concerned pays a visit to the customer service center and completes personal identification;

Chapter 6 Service Fees

Article 19 (Service Fee Concerning Trade of Cryptocurrency)

The Company imposes service fees on sellers/buyers in return for providing the Service through internet. Fees are expressly described in “How to Use” at the official website, which may be subject to change based on the market situation and circumstances which the Company is under.

Chapter 7 Protection of Personal Information

Article 20 (Protection of Personal Information)

The Company endeavors to protect personal information of members as prescribed by applicable laws and regulations. Personal information of members shall be used only within the purpose and scope which members consent to for the purpose of effective Service. Unless stipulated otherwise by applicable laws and regulations or separately consented by members, the Company shall not provide personal information of members to third party, and details concerning the above shall be prescribed in the privacy policy on personal information.

Chapter 8 Compensation for Damages and Indemnity

Article 21 (Indemnity of the Company and Compensation for Damages)

  1. The Company does not guarantee any matters concerning the Service not stipulated by this TOD. Moreover, the Company does not guarantee the value of cryptocurrency which is not issued or guaranteed of payment by the Company.
  2. The Company shall be indemnified from liabilities for provision of the Service when the Service cannot be provided due to natural disaster, DDos attack, IDC problems, overwhelming traffic to the Service, problems with cables of common telecommunications business operators and other unavoidable causes: Provided that the above shall not apply when the consequences arise from the intent or gross negligence of the Company.
  3. The Company shall not be held liable when problems unavoidably occur due to problems with blockchain, malfunction or technical issues of the system managing issuance of cryptocurrency, faults of telecommunication service provider and regular server maintenance: Provided that the above shall not apply when the consequences arise from the intent or gross negligence of the Company.
  4. The Company shall not be held liable for problems to use the Service or subsequent results caused by reasons attributable to members: Provided that the above shall not apply when the member concerned proves just cause.
  5. The Company shall be indemnified of any liability when trades are made between members or between a member and third party with the Service as a medium: Provided that the above shall not apply when the consequences arise from the intent or gross negligence of the Company.
  6. Unless stipulated otherwise by applicable laws and regulations, the Company shall not be held liable for the use of the Service that is provided for free.
  7. The Company may conduct regular, temporary or emergency inspection on servers for the purpose of providing stable Service. In the event where significant difference is found between the market price of cryptocurrency at domestic/overseas cryptocurrency exchanges and the market price of cryptocurrency pending for sale/purchase on the Service following the inspection of servers, the Company may cancel all pending orders in accordance with the in-house regulation for the purpose of protecting members.
  8. When any person acquires or receives cryptocurrency held by third party without proper authority due to service errors, computer problems or other causes, the Company may take necessary measures, either retrieving the cryptocurrency concerned or restoring to original state, after notifying the person concerned in advance.
  9. When a member requests the Company for compensation for damages, the Company may compensate the member for damages by means of paying cryptocurrency or KRW points through electronic wallet of the member subject to mutual agreement with the member.

Article 22 (Denial of Representation and Warrant)

  1. The Company does not have the authority to represent a member who sells or buys cryptocurrency, and any acts of the Company shall not be deemed as acts to represent a seller or buyer.
  2. The Company does not warrant the fact, truth and legality of the intents to buy or sell concerning the trades between members which are executed through the Service provided by the Company.
  3. All sites linked to the Company (gift certificate mall, paid contents provider, etc.) are represented by business enterprises which are in business alliance with the Company through business agreements. The Company only accommodates those links to the enterprises concerned. All liabilities related to the operation and management of the service provided by the enterprises concerned and sales, delivery and refund of goods shall be borne by the enterprises concerned unless any consequences arise from the intent or negligence of the Company; and the Company is completely not involved with the above.

Article 23 (Jurisdiction and Governing Laws)

  1. This TOS shall be governed and interpreted by the Laws of the Republic of Korea. Any litigations arising from disputes between the Company and members concerning the use of the Service shall be governed by the Laws of the Republic of Korea.
  2. All disputes and litigations between the Company and members concerning the use of the Service shall be subject to the jurisdiction and venue of the courts in accordance with the procedures as prescribed by applicable laws and regulations.

ADDENDA

  1. This TOS shall enter into force on May 28, 2018.
See full text

Guideline on Processing Personal Information

    • BTC KoreaCom Corporation (hereinafter “Company”) values customers’ personal information highly and complies with laws, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc, the Protection of Consumers in e-commerce and Other Transactions Act, the Protection of Communication Secrets Act, the Telecommunications Business Act, the Personal Information Protection Act, and administrative guidelines issued by administrative agencies. The Company has also established the Guideline on Processing Personal Information in accordance with relevant statutes and protects the rights and interests of users.
    • As the Company’s guideline on processing personal information may be changed, subject to changes in laws or guidelines related to the protection of personal information or the Company’s policies, customers are recommended to pay frequent visits to our website and check details.

    • The Company’s Guideline on Processing Personal Information includes the following sections:

    1. Personal Information Items Collected and Collection Method;

    2. Purpose of Collecting and Using Personal Information;

    3. Provision of Personal Information;

    4. Outsourcing of Personal Information Processing;

    5. Period of Retention and Use of Personal Information;

    6. Procedure and Method for Destroying Personal Information;

    7. Rights of Users and Legal Representatives and Methods for Exercising Their Rights;

    8. Measures for Ensuring the Security of Personal Information;

    9. Matters on the Installation and Operation of Personal Information Automatic Collection Devices (cookies) and Rejection of Cookies;

    10. Chief Privacy Officer and Personal Information Handling Employees

    11. Notices

    1. Personal Information Items Collected and Collection Method;

    • A.Personal information items collected
    • 1.The Company shall not collect any sensitive personal information which may lead to the infringement of human rights of users, including their race, ethnicity, ideas and creeds, place of birth and legal domicile, political orientations and criminal records, health status, and sexual life.
    • 2.The Company shall collect and use the following essential personal information:
      • 1)Verification of a user’s identity and his/her willingness to obtain membership
      • - general members: name, ID, password, passport no. (for foreigners only), cell phone number, email address, country of origin, secure password
      • - corporate members: name of company, name of representative, business registration number, contact telephone number, place of workplace address, e-mail address, password, country of operation, cell phone number, secure password
      • 2) Self-authentication for payments and funds withdrawals
      • - name, date of birth, account number, a copy of an identification card (any remaining information masked except for date of birth), cell phone number, secure password, address.
      • 3)Self-authentication for level up
      • - cell phone number, e-mail address, i-pin number, a copy of an identification card (any remaining information masked except for date of birth)
      • 4)Secure password initialization
      • - name, e-mail address, cell phone number, a copy of an identification card (any remaining information masked except for date of birth), a facial photo
      • 5)Prevention of use by fraudulent members and prevention of unauthorized use
      • - users’ IP address and date and time of their visit to the Company’s website
      • 6) Verification of users’ real name
      • - name, date of birth, gender
      • 3.The following information may be created and collected in the process of using or processing services:
      • - Records on using services, payment records, records on the suspension and termination of services, access logs, cookies, users’ IP address, records on fraudulent or abnormal uses of services.

      • B.Collection method
      • The Company shall collect personal information through the following methods:
      • - homepage, cell phone applications, cell phone web page, fax, telephone, consumer bulletin board, e-mail, and event application
      • - Collection of personal information through a tool for collecting created information

    2. Purpose of Collecting and Using Personal Information;

    • The Company shall collect and use customers’ personal information for the following purposes:

    • A.Member management
    • - Self-authentication for the use of membership-based services, verification of individuals’ identity
    • - Prevention of use of services by fraudulent members and of unauthorized use
    • - Verification of users’ willingness to obtain membership and limitation on membership and the number of obtaining membership
    • - Identification of minors
    • - Records retention for consulting with customers, acceptance and handling of customers’ complaints and disputes resolution
    • - Delivery of notices

    • B.Performance of agreements on the provision of services and payment of charges
    • - Provision of services and contents, as well as tailored-made services
    • - Payment and settlement of fees
    • - Notification of the result of winning prizes at events/giveaways and delivery of products

    • C.Use for marketing and advertisements
    • - Providing optimized services for customers
    • - Developing and specializing in new services (products)
    • - Providing services and posting advertisements according to demographic traits
    • - Identifying the frequency of access to the Company’s homepage
    • - Statistics on the use of services
    • - Mailing periodicals and offering guidance on new products or services
    • - Planning web services and events that meet customers’ interests
    • - Delivering information on advertisements, such as giveaways and events, and operation of member communities
    • - Conducting customer questionnaire based survey

    3. Provision of Personal Information;

    • The Company shall neither use nor provide customers’ personal information for any third party beyond the scope of which customers are notified upon collection of their information or the scope that is specified at the terms and conditions of the use of services, unless the customers agree or except for the following cases:

    • A. Partnership: The Company may provide customers’ personal information for its partners or share such information with its partners for the provision of better services. In case the Company does the foregoing acts, individual customers shall be notified in advance of who are our partners, what kinds of personal information items are provided or shared and why such personal information should be provided or shared and until when such information should be protected and managed, either in writing or e-mail, and give their consent to the provision and sharing of their personal information. If customers do not agree, the Company shall neither provide for its partners nor share their personal information with its partners. If there is any change in or termination of the Company’s partnership, the Company shall notify customers of such change or termination or seek their consent through the same procedure as described above.

    • B. Sale and merger and acquisition: If the Company sells its business, in whole or in part, or transfers and assumes the rights and obligations of any service providers, due to mergers and inheritances, the Company shall be sure to notify customers of such mergers and inheritances to guarantee customers their right related to the protection of their personal information.

    • C. Customers’ personal information is required for the performance of an agreement on the provision of services but it is significantly difficult to obtain customers’ ordinary consent due to economic and technological reasons.

    • D. Customers’ personal information is required for payments of fees in return for services

    • E. There is a special provision in other laws, such as the Protection of Communications Secrets Act, the Framework Act on National Taxes, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc, the Act on Real Name Financial Transactions and Confidentiality, the Credit Information Use and Protection Act, the Framework Act on Telecommunications, the Telecommunications Business Act, the Local Tax Act, the Framework Act on Consumers, the Bank of Korea Act, the Criminal Procedure Act. However, even if there is a special provision in laws compelling the provision of customers’ personal information and customers’ personal information is requested by an administrative or investigation agency for administrative or investigative purposes, the Company shall not provide such personal information unconditionally but only do so in accordance with legal procedures, including by way of a writ or a written request affixed with a seal of head of such agency as stipulated in laws.

    • F. A user inflicts mental and physical damage on others using the Company’s services and therefore, the Company has sufficient grounds to determine that such user’s personal information should be disclosed for the Company to take legal action against such infliction of harm.

    4. Outsourcing of Personal Information Processing;

    • The Company may entrust the management of personal information to other entities to a limited extent to provide smooth and improved services. The following is a list of companies which are entrusted with the processing of personal information for the performance of service agreements with members. The Company stipulates matters required for the secure management of personal information upon execution of outsourcing agreements in accordance with relevant statutes.

    • Outsourced company Purpose of outsourcing Retention period
      Danal Co., Ltd. Payment of gift certificates At the time of the withdrawal of the customership or until the termination of the trust agreement, when the statute establishes
      Think Full Co., Ltd. Service to prevent sign in stealing
      Settle Bank Co., Ltd. Payment without account (virtual account)
      Shinhan Bank Co., Ltd.
      NH농협은행
      (주)케이지이니시스 신용카드 결제 서비스
      IMI Corporation B Point mall service
      Kookmin Bank Co., Ltd. KB Escrow Service
      Korea Credit Bureau Co., Ltd. Ipin self-certification service Do not Save Separately (Information of the certified service provider)
      Korea Mobile Certification Co., Ltd. Mobile phone verification service
      (주)윌앤비전 고객센터 운영 및 고객상담 Until the withdrawal of membership or the termination of outsourcing agreements or the time as stipulated by statutes
      (주)트랜스코스모스코리아
      Info Bank Co., Ltd. Send SMS
      SUREM Co., Ltd.
      Nice information Service Simple verification of real names Do not Save Separately (Information of the certified service provider)

    5. Period of Retention and Use of Personal Information;

    • A.Customers’ personal information shall be retained and used during a period when the Company provides services for customers. Upon a user’s withdrawal of membership, such user’s personal information shall be destroyed to ensure that his/her/its personal information is neither accessed nor used. However, if such user’s personal information needs to be retained in accordance with the provisions of relevant statutes, it shall be retained in accordance with the following provisions.

    • - Records on agreements or withdrawal of offers: five (5) years
    • - Records on payments and the supply of goods: five (5) years
    • - Records on the handling of customers’ complaints and disputes: three (3) years

    • B.If a customer demands access to transaction information that has been retained by the Company after obtaining the consent of such a customer, the Company shall immediately take a step to ensure that such information can be accessed and checked by such a customer.

    • C.A customer may illegally or expediently receive economic benefits offered by the Company, such as discount coupons and event giveaways, or is likely to use another’s name by repeatedly re-obtaining and re-terminating membership after withdrawing his/her/its membership. Therefore, the Company shall retain members’ names, dates of birth, IDs, and passwords for one month after withdrawal of their membership for the purpose of preventing such illegal and expedient acts.

    6. Procedure and Method for Destroying Personal Information;

    • The Company shall immediately destroy personal information depending on the period of retention and use of such information once the purpose of using such information collected has been fulfilled through the following procedure and method and at the following timing:

    • A.Procedure and Timing for Destroying Personal Information
    • The Company shall immediately destroy the personal information provided by customers to obtain membership after the purpose of using such information has been fulfilled, including termination of services, and a retention period of such information as stipulated by its internal guidelines and other relevant statutes (please, refer to the above period of retention and use of personal information) has elapsed. In general, if there is no remaining creditor and debtor relationship, the Company shall, upon withdrawal of membership, immediately delete any personal information that has been collected by the Company at the time of obtaining membership and afterwards managed in the form of electronic files.

    • B.Destruction method
    • Any person information printed out on papers shall be destroyed by being shredded through shredders or burnt or dissolved through chemical solutions and any personal information stored in electronic files shall be deleted through technological methods that cannot reproduce such files.

    7. Rights of Users and Legal Representatives and Methods for Exercising Their Rights;

    • A. Users and legal representatives of children under fourteen years of age may, at any time, exercise the following rights to the personal information of themselves or such children that are registered at the Company.

    • - Right to demand access to personal information

      - Right to demand correcting errors in personal information, if any

      - Right to demand the deletion of personal information

      - Right to demand the suspension of personal information processing

    • B. Users and legal representatives of children under fourteen years of age may log into the Company’s homepage (www.bithumb.com) and access or modify the personal information of themselves or such children in the Member’s Information Change menu or may do so by sending e-mails or written requests to a chief privacy officer at the Company. However, members’ ID and names may not be modified.

    • C. Users and legal representatives of children under fourteen years of age may withdraw their consent to the ‘collection and use of personal information’ by e-mail, telephone or fax and in such case, shall reveal their or such children’s ID and e-mail address.

    • D. If users and legal representatives of children under fourteen years of age request the correction and deletion of errors in their personal information, the Company shall neither use nor provide such personal information until such errors are corrected or deleted. The Company shall handle the personal information that is terminated or deleted at the request of such users and legal representatives in accordance with ‘Period of Retention and Use of Personal Information’ and prohibit such information from being accessed or used for any purposes other than those stipulated in the ‘Period of Retention and Use of Personal Information.’

    8. Measures for Ensuring the Security of Personal Information;

    • The Company has implemented the following measures required for ensuring security under the Personal Information Protection Act:

      • A. Protective measures for administrative purposes
      • 1)Establishment and implementation of an internal management plan
      • - Matters on the appointment of the chief privacy officer
      • - Matters on roles and responsibilities of a chief privacy officer and a personal information- handling employee
      • - Matters on measures for ensuring the security of personal information
      • - Matters on training on the personal information handling employee and companies entrusted with personal information processing
      • - Other matters required for the protection of personal information

      • 2) Conducting its own internal audits
      • - Matters on divisions of duties between the chief privacy officer and an auditor
      • - Matters on roles and responsibilities of an auditor on personal information-related matters
      • - Conducting regular internal audits for ensuring the security of personal information handling

      • B. Technological protection measures
      • 1) The Company operates a system designed to prevent the leakage of personal information in order to prevent the personal information-handling employee from leaking customers’ information. It also applies secure password algorithm to personal information that is transmitted via PCs and networks.

      • 2) The Company grants each personal information handling employee one user account that has different functions and the least right to access a personal information handling system, which is required for performing his/her duties. If such personal information handling employee is replaced, the Company shall modify or delete his/her right to access the system and retain related records for at least five (5) years. In addition, the Company has established and applies a rule of creating a password for the personal information handling employee.

      • 3) If the Company sends or receives individuals’ peculiar identification information and passwords via information communication networks or delivers them through supplementary storage mediums, it shall store them using commercial encryption software and encrypt passwords with secure password algorithms and store them in encrypted forms.

      • 4) The Company retains and manages records on the personal information handling employee’ s access to the personal information processing system for at least six (6) months and securely stores such records to ensure that such records are not forged, modified, stolen or lost.

      • 5) The Company installs and operates security programs, such as vaccine programs that can prevent or cure malicious programs in the personal information processing system or computers used for business purposes. It also conducts regular PC checkups by using the automatic update function of such security programs.

      • C. Physical protective measures
      • The Company has established and operates a procedure for controlling entry to and exit from physical sites where personal information is stored, such as computer rooms and archives. It also stores and manages documents and supplementary storage mediums containing personal information at locations secured with locks.

    9. Matters on the Installation and Operation of Personal Information Automatic Collection Devices (cookies) and Rejection of Cookies;

    • A. The Company may install and operate cookies that store and frequently retrieve customers’ information through Internet services provided by the Company. Cookies mean a string of characters that a web server sends to a web browser to store it there and that is sent back to the server at the request of the server. If a customer accesses the Company’s website, the Company may read the contents of cookies stored at such a customer’s web browser and provide services by searching for additional information, without requiring such a customer to enter such additional information, including his/her/its name.

      • B. The Company may use customers’ information collected through cookies for the following purposes:
      • 1) Providing different information depending on individuals’ interests
      • 2) Identifying users’ tastes and interests by analyzing the access frequency or staying time of members or non-members, and using them for target marketing.
      • 3) Tracing the contents that users read attentively and providing tailor-made services in his/her next visit to the Company’s website.
      • 4) Providing guidance on a use period in using paid services.
      • 5) Analyzing customers’ habits and using them as a measure for the reshuffling of services.

    • C. All customers have the right of choice over installation of cookies. They may accept or reject all cookies or receive notices whenever cookies are installed, by clicking “Tools>Internet Options> Personal Information > Advanced on the upper menu bar of a web browser. However, if a customer rejects the installation of cookies, he/she/it may have inconvenience or difficulty in using services.
    • D. Cookies expire at the termination of a web browser or when users log out of services.

    10. Chief Privacy Officer and Personal Information Handling Employees

    • A. The Company values the protection of customers’ personal information highly and does its best to ensure that their personal information is not damaged, compromised or leaked. However, the Company shall not be responsible for the information damaged by unexpected accidents that arise from basic dangers inherent at networks and all kinds of disputes that arise from postings made by visitors to the Company’s website, even though the Company has taken technological security measures.

    • B. The Company’s customer center offers swift and sincere replies to customers’ inquiries about the protection of their personal information. In addition, customers who wish to contact the chief privacy officer at the Company may contact him/her at the below telephone number or by e-mail. We will answer your inquiries on the protection of personal information swiftly and sincerely.

    • 1) Chief Privacy Officer
    • - Name: Myoungsoo Jeong
    • - Title: The Chairman of the Board
    • - Telephone number: 82-1661-5551

    • - E-mail: private@bitcash.com
    • 2) Personal Information Handling Employee
    • - Name: Cheolgeun Lee
    • - Title: Assistant Manager
    • - Telephone No.: 82-1661-5551
    • - E-mail: private@bitcash.com

    • C. You may make inquiries to the Personal Information Dispute Mediation Committee, Supreme Prosecutors’ Office, Korea National Policy Agency, Korea Internet & Security Agency if you need consulting to seek remedies for your compromised personal information.

    • 1. Personal Information Dispute Mediation Committee (www.kopico.go.kr): 02-2100-2499
    • 2. Supreme Prosecutors’ Office, National Digital Forensic Center (http://www.spo.go.kr): 1301
    • 3. Korea National Policy Agency, Cyber Bureau (http://cyberbureau.police.go.kr): 182
    • 4. Personal Information Response Center (http://privacy.kisa.or.kr): 118

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