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Chapter 1 General Provision

Article 1 Purpose

This agreement stipulates the rights and responsibilities of the company and its customers regarding the terms and conditions of use of Bithumb and Bithumb related services (hereinafter referred to as "services ") provided by BTC KOREAcom, Inc(hereinafter referred to as "company")

Article 2 (Specification, Explanation and Revision of Terms)

  1. The terms of this Agreement shall be posted on the Company's service registration subscription site or otherwise notified to the user and shall be effective upon acceptance of these Terms by the user as a customer
  2. The Company may amend these Terms and Conditions to the extent that it does not violate the relevant laws such as the "Reculation of Standardized Contrats Act", The law regrading the promotion of information and communication network usage and protection of information
  3. If the Company amends the Terms and Conditions, it shall notify the date of application and the reason for the revision, and shall be announced along with the current terms on the initial screen of the Company site, or on the popup screen or notice field from 7 days prior to the effective date to the day before the effective date
  4. The company shall notify the customers of the amendment terms in accordance with the preceding paragraph and at the same time clearly notify or inform that it shall be deemed to have made an intention not to do so within seven days Nevertheless, if the customer has not expressly expressed his intention to refuse, the customer shall be deemed to have accepted the amended terms
  5. If a customer expressly expresses that he or she does not agree to the application of the revised Terms, the Company shall not apply the revised Terms and Conditions, in which case the customer may terminate the User's Agreement, If there are special circumstances that do not use original terms, the company may terminate the contract

Article 3 (Outside Terms and Conditions)

The matters not specified in these Terms and the interpretation of these Terms and Conditions shall be governed by the general practice of the Act on Consumer Protection in Electronic Commerce etc, the Act on the Regulation of the Terms, the Consumer Protection Directive established by the Fair Trade Commission However, regarding the transactions made between the customers through the services provided by the Company, relevant laws such as the Law on Visit Sales, etc, the Electronic Commerce Basic Act, and the Consumer Protection Act are applied first, and the customer can't asserts the counterpart

Article 4 (Definition of Terms)

  1. The definitions of the terms used in these terms are as follows:
    • ① customer: A person who has approved the terms and signed a customership agreement with the company by signing up for customership
    • ② ID: This is a combination of letters and numbers approved by the company for customer identification and service use
    • Bithumb's web site provided by the company to enable customers to use the services of the company
    • ④ Password: This is a combination of letters and numbers approved by the company for customer identification and protection of customer information
    • Merchant: A customer who wants to sell a virtual currency and has registered or applied for the virtual currency on the form that the company provides online
    • Buyer: A customer who wants to purchase a virtual currency and registers the virtual currency in accordance with the form offered online by the company
    • ⑦ Autonomous transaction: In the process of delivering virtual money, it refers to the transactions that the seller and buyer jointly deal with without the company's participation
    • ⑧ Content service: A paid service, such as gift certificates sold by pin number, gift certificate, prepaid card, and a voucher mall that offers Voucher KRW or BTC purchasing vouchers and a prepaid card that charges in virtual currency
    • ⑨ X-pay service: A service that provides payment payment information and settlement of accounts so that the transaction can be processed smoothly, when a customer (merchant) wants to receive payment through virtual currency in exchange for goods, services and other services in online / offline virtual currency
    • ⑩ affiliate stored store : It refers to the individual or company that is using the X-PAY service

Chapter 2 Application for service use and acceptance (subscription and withdrawal)

Article 5 (Establishment of Use Contract)

  1. The User shall apply for customership by filling in the customer's information according to the Company's designated sign-up form and expressing his intention to agree to the Terms
  2. customership is the time when the consent of the company reaches the customer
  3. The contract of use is signed by the customer ID When the contract of use is established, the applicant is registered as a customer
  4. A customer who is not a real name or has been misrepresented by stealing private information such as a person's name, phone number, etc is not legally protected and all liability for civil and criminal liability shall be borne by the registered customer
  5. If you are under 19 years of age, you may be restricted from using services related to virtual currency trading provided by BTC Korea
  6. In case of the application under Paragraph 1, the company may request the verification of the real name through the specialized agency and the verification of the individual according to the type of the user according to the relevant laws and regulations when necessary And the Company shall not be liable for the disadvantage caused by the failure to confirm the identity of the user by refusing to make such a request

Article 6 (Application for Use)

  1. Application for application is made online by recording the required information in the company's prescribed application form
  2. All customer information on the online sign-up form is considered to be actual data, and users who have not entered their real name or actual information will not be legally protected and may be restricted from using the service
  3. The Company may suspend the use of the Service or terminate the Permanent Suspension and Use Agreement if the factual information or false information is entered or later revealed to be such information Any damages incurred by the Company or any third party are the sole responsibility of the customer
  4. The Company may provide customers with a variety of useful information about the Company's related services via e-mail, correspondence, telephone, etc

Article 7 (Consent to Use of customer Information and Approval of Application for Use)

  1. Consent to Use of customer Information
    • ① The Company shall use the customer's personal information for the purpose of fulfilling the contract of use and providing the service under this contract
    • ② customership information may be provided to companies affiliate stored with the Company in order to make it easier for customers to use services that are affiliate stored with the Company and the Company We must notify the contents of customership information in advance and obtain the customer's consent
    • ③ The Company will not transmit the advertisement information of the affiliate stored service against the express wish of the customer to refuse the reception, but the company can send the SMS and SMS URL such as the usage guide and product information for convenience of the affiliate store service If you do not want to, you can opt out by unsubscribing
    • ④ customers can view and modify personal information at any time by modifying their customership information
    • ⑤ customer's registration of customership information on the application form and application for use of the company in accordance with the terms and conditions shall be deemed to be the consent of the company to collect, use and provide the customer information described in the application form in accordance with this agreement
  2. Acceptance of application for use
    • ① The Company may accept customership registration if the customer has made an application for using the Company by filling in all the matters required by the Company's prescribed application form However, in cases 2 and 3, the Company may suspend acceptance or refuse consent
    • ② The Company may reserve the acceptance of the application for use under the following subparagraphs:
      • A) If There is no room in the facility
      • B) in case of technical difficulties
      • C) In case of difficulty in accepting the use of the other company for convenience
    • ③ The Company may not accept the application for the use of each of the following subparagraphs
      • A) If the name is not a real name
      • B) You have applied for the name of another person
      • C) In case of applying for false statement of the contents of the application for use
      • D) application for the purpose of hindering the well-being of the society or the morals of the soul
      • When there was a shortage of application requirements set by the company

Article 8 (Termination and Cancel of Use Contract)

  1. The use contract shall be terminated by the termination of the customer or the company The damage caused by termination of the use contract by the termination of the customer shall be borne by the customer who has terminated the use contract
    • ① When a customer wishes to terminate the contract, the customer himself / herself must apply for termination to the company through online
    • ② The Company may terminate the use of the service or limit the use of the service or terminate the use contract when the customer has performed any of the following subparagraphs
      • (A) if there is any violation such as the following
        • In case, you have stolen someone's service ID and password
        • In case of intentional interference with the operation of the Service
        • If the customer name is not a real name
        • In case of intentional dissemination of content that is detrimental to public order and morals
        • When a customer plans or implements the use of the Service for the purpose of impeding national interest or social public interest
        • In the event of impairing or disadvantageous behavior of others
        • When transmitting large amounts of information or transmitting advertising information for the purpose of interfering with the stable operation of the service
        • When a computer virus program that causes malfunction of information or communication facilities or destruction of information is distributed
        • Illegal use of personal information, user ID and password of others
        • When the information obtained from the company's service information is copied or circulated or used commercially without prior consent of the company
        • The same user double-registered with another ID
        • Infringes the intellectual property rights of the Company, other customers or third parties
        • When there is a request for correction by an external organization such as the Broadcasting Communication Deliberation Committee, or if it is interpreted by the Election Commission in relation to the illegal campaign,
        • In violation of Company's terms of use including this Agreement
        • If you are notified about a long-term dormant subscriber, you have not made a statement about the use of the service within the notice period
        • When a customer tries to sell or register a nonconforming commodity for sale or commits a commodity trading that is in violation of public order and morality
        • In the case of refusing to purchase a customer's product without intending to purchase it, or when the customer has registered the goods without intention of actually selling the goods
        • When collecting, storing and disclosing personal information about users without their consent
        • Direct Derivatives Derive from Information Obtained Through Company's Service Information
        • Inevitable in company policy to improve services of other companies
      • (B) For each of the following subparagraphs
        • If the operator or administrator finds it inappropriate to use
        • An act of judging objectively that it is connected with a crime
        • Acts contrary to relevant laws
  2. Suspension or Restriction of Service
    • ① If the Company wishes to restrict the use, the Company shall notify the customer or agent of the reason by specifying the reason, date and time, and writing or using the telephone or homepage message function
    • However, if the Company recognizes that it is necessary to suspend the use of the service urgently, it may restrict the use of the service without the process of the preceding paragraph
    • ③ If a customer who has been notified of suspension of use of the service or his / her agent has objection to suspension, he / she may appeal
    • ④ The Company shall immediately terminate the suspension if it is confirmed that the reason for suspension of use is resolved during the suspension period
  3. Termination of use contract
    • ① If the same activity is repeated two or more times after the Company stops using or restricting use of the service, or if the reason is not corrected within 30 days, or if there is a violation of 1 ② (A), the Company may terminate the use contract
    • ② If the company terminates the use contract, the customership registration is canceled And the Company will notify customers in this case and give them an opportunity to call before the expiration date

Article 9 (Change of customer Information)

  1. customers may view and modify their personal information at any time through the Personal Information Modification screen, but the name, date of birth, gender, and ID required for service management can not be modified
  2. customers must notify the Company of any changes made to the customership at the time of the customership application by online modification or by e-mail or other means
  3. 3 The Company shall not be held responsible for any disadvantage caused by not informing the Company of the changes in Paragraph 2

Chapter 3 customership Obligations

Article 10 (customer's Responsibility for customer ID and Password Management)

  1. customers are responsible for all management of the ID and password And customers are responsible for any consequences arising from the negligence, misuse, or misuse of the ID and password given to the customer
  2. If a customer finds out that his or her ID has been misused, he must notify the company and follow the company's instructions
  3. In the case of Paragraph 2, the Company shall not be liable for any disadvantage caused by failure of the customer to notify the Company or not to follow the Company's guidance even if it is notified

Article 11 (Provision of Information)

The Company may provide the following service information, which is deemed necessary by the customer during the use of the service, to the customer by e-mail or letter mail If the customer does not want it, you can opt out

  1. Virtual Currency Transaction Services
  2. Services such as events and occasions
  3. Services to be determined by the Company from time to time and provided to customers

Chapter 4 General Service Use Policy

Article 12 (Type of Service)

  1. The services offered by the company include virtual currency trading (sales related, purchasing related, transaction API providing, market information search related service), content service (shopping mall, prepaid card) and X-Pay
  2. The types of services provided by the Company may be changed from time to time by the Company, and the copyright and intellectual property rights of the services provided shall belong to the " Company "
  3. The Company grants to the customers only the right to use the Account, ID, Service, Points, etc in accordance with the Terms and Conditions set by the Company in connection with the Service, and the customer shall not be allowed to provide similar services and commercial activities utilizing such thing

Article 13 (Notification and change of service contents)

  1. The Company shall notify users of the characteristics, procedures and methods of each service through the service screen according to the type of service, and the customer must understand the service and use the service for each service notified by the company
  2. If the contents of the service are changed, the company must notify at least 7 days before the change, and we will not be held responsible for any damages incurred by customers not viewing the notice

Article 14 (maintenance and suspension of services)

  1. The use of the service is conducted 24 hours a day, 7 days a week, unless there is a special obstacle in the business or technology of the company, but, it is not the day or time that the company set for the need for periodic inspections
  2. The company can divide the service into a certain range and set the available time for each range separately, in which case the information will be announced in advance
  3. The Company may suspend the delivery of the Service if it falls under any of the following subparagraphs:
    • ① Inevitable due to construction work, such as maintenance of service facilities
    • ② In the event that a telecommunications carrier prescribed in the Telecommunication Business Act terminates the telecommunication service
    • ③ In the case of a service provided by a third party such as an affiliate store company, not a service provided directly by the company, when a third party such as an affiliate store company terminates the service
    • ④ Other causes of force majeure
  4. The Company may limit or suspend all or part of the Services in case of interruption of normal service due to national emergency, power outage, disruption of service facilities, or excessive use of services
  5. The Company may discontinue the services provided in the event of a replacement for a new service or for which the Company is unable to provide the Service

Article 15 (Limitation on customers' Use of Payment)

  1. The Company may limit the customer's use of the Payment if it falls under any of the following subparagraphs:
      • If the payment is excessive
      • If the seller and buyer are judged to be the same
      • When requested by payment service provider and issuer
      • Should the use of the payment be restricted in accordance with the Company's operational policy
  2. In the case above, the company will notify the customer through the message of the homepage etc
  3. In case of duplication of suspension reason, release can be processed only when all suspension termination conditions are satisfied

Article 16 (Limitation on customers' Deposit and Withdrawal)

  1. The Company may limit or delay the use of customers' deposits and withdrawals in the following cases:
    • When the name of the customer to be deposited and the name of the depositor have been deposited differently
    • If the first withdrawal amount after customership is excessive
    • In the event that the Company's operating policy requires limiting or delaying the use of deposits and withdrawals
    • Out of the scope of the service use rights set by the company
  2. In the case above, the company will notify the customer through the message on the homepage
  3. In the case of duplication of use limitation and delay reason, it can be canceled only when the administrator or the operator has the release condition required

Chapter 5 Using Virtual Currency Transaction Services

Article 17 (Virtual Currency Sales Registration / Purchase Registration)

  1. customers who wish to sell or purchase virtual currency through the services provided by the Company must register the transaction in accordance with the registration form provided by the Company
  2. Use of supplementary services
    • customers who want to sell virtual currency can apply for additional services provided by the company for more effective sales when registering transactions. The specific details of the supplementary services are determined by the company
    • All services provided by BITHUMB to customers in connection with the sale / purchase of virtual currency shall be used only for the convenience of each customer, and all similar services beyond the scope of use of the service and commercial use shall be prohibited
  3. Modification of Virtual Currency Properties
    • ① Modifications such as adding registered virtual currency information can not be changed after the transaction is processed
    • ② In the case of virtual currency registration, you can not cancel additional services you have applied, only additional ones
    • ③ If buyer is selected, deletion is not possible
  4. Income other than fees
    • The interest earned by the Company in the course of using the Company Service shall be in return for the Company to provide services for the payment of the virtual currency, and the customer shall not be entitled to claim the return

Article 18 (Limitation on Use of Transaction Services)

division Reason for suspension Release condition suspension effect
Service Restrictions
Service not available other than sign in
- Name(Contact) unverified
- Hacking / fraud incidents
- customers who related to incident (contacts and personal information)
- Billing Security Consecutive Error
- Application for Withdrawal
- Other: Administrative judgment (if serious failure of normal service progress)
- Resolve the reason for suspension
- Administrative's judgment
Other than sign in
Transaction, charge, non-withdrawal
sign in Restrictions - Password succession error
- Hacking / fraud incidents
- If in doubt as an imposter
- Other: Administrator's judgment
- If you are suspected of providing similar services and commercial applications utilizing the API,
- Resolve the reason for suspension
- Administrative's judgment
Unable to log in
Some Service Limits
(Purchase, sale, withdrawal limit)
According to the administrator's judgment, if it is judged that there is no problem in using the service other than the specific service such as purchase / sale / withdrawal, it can be processed as partial restriction
- Resolve the reason for suspension
- Administrative's judgment
No specific service available

Article 19 (Information on the Storage of Virtual Money)

  1. The company can keep the virtual currency that is held for customers who have not connected for more than six months, or the virtual currency that has not been withdrawn, as cash at the time, in order to keep it safe from unexpected accidents
  2. The company will return the virtual currency held by customers who have not been in connection for more than six months in the state they were in when they returned it

Chapter 6 Service Use Fees

Article 20 (contents of service fee related to virtual currency transaction)

  1. The company imposes a fee on behalf of the buyer / seller in return for providing services over the Internet The fees are stated in the company's website usage and may change according to the company and market conditions
  2. The Company may discontinue any service provided in the event of a replacement for a new service or for which no other company can provide the Service

Chapter 7 Using Content Services

Article 21 (Use of gift voucher service mall)

  1. The company sells paid products using pin numbers such as online / offline gift vouchers, prepaid cards, mobile vouchers, and gift vouchers to customers and deals with the following items
    • Online / Offline Gift Certificate
    • Mobile service (charge plan, letter coupon, etc)
    • Digital content (web hard, music, movies, comics, etc)
    • Items the company decides
  2. The company will provide the pin number or branch gift voucher for each product from the affiliate store to the purchasing customer
  3. customers can process all inquiries and problems regarding the use of gift voucher service through the affiliate store handling each product, but, you can contact the company about the pin number error
  4. customers can use KRW or BTC to purchase gift certificates, prepaid cards, and related products for mobile services
  5. For BTC payments, the BTC quantity is determined by the price at the time of payment
  6. When you make a payment at BTC, the bit coin will be sold in the KRW on the market, so there may be a slight difference in the amount of coin in payment bits due to the fluctuation of the bitcoin
  7. For branch gift vouchers, shipping time may vary depending on the circumstances of the shipper
  8. customers can not refund or cancel the use of Gift Voucher Service in principle

Article 22 (Use of prepaid card service)

  1. Issuance of prepaid card
    • Prepaid cards can be issued on the prepaid card page after accepting these terms
    • We will deduct a certain amount of the card issuance fee as determined by the Company for issuance and delivery of prepaid cards
    • Since it is a card issued by an affiliate store of the company, you need to sign up for an affiliate store homepage and apply for a card issuance separately
  2. Charging and Using Prepaid Cards
    • Charging a prepaid card is only possible with a bit coin
    • The amount of bit coins that a customer has and the price of the card at the time of the charge application will determine the actual card charge
    • customers may be subject to restrictions on charging and using prepaid cards in the following cases
      • If a customer used the card in a fraudulent manner, such as forging a prepaid card
      • If a customer violates applicable laws and terms and conditions
      • If the company and its affiliate stores have a holiday or system maintenance work
      • If there is a force majeure event in the card operating system, such as a natural disaster
    • If, for the above reasons, a customer is damaged by not being able to charge or use a prepaid card, customers can not claim damages
    • Prepaid card usage services are subject to the affiliate store's terms and conditions
    • Prepaid card services may be changed or discontinued due to government policy, company or affiliate store circumstances, or related laws
    • Lost or stolen or exchange of prepaid cards is subject to the affiliate store's terms and conditions
  3. Refund and Cancellation of Prepaid Card
    • In principle, customers can not refund or cancel the amount charged to the prepaid card
    • If a customer falls under any of the following, customers may receive a refund of the amount charged on their prepaid card An the bank account in your name will be refunded in Korean Won If there is some use, the balance remaining on the prepaid card will be refunded
      • When the use of prepaid card is impossible due to natural disasters, etc
      • If a prepaid card is not available due to a card defect
  4. Prepaid Card Fee
    • Prepaid card fees include issuing / charging / withdrawal and transfer fees, and fees are stated in the company and partner website instructions
    • The prepaid card fees may change depending on the circumstances of the company, affiliate stores and markets

Article 23 (Use of X-Pay Service)

  1. Use of X-PAY Service
    • The Company will perform the following subparagraphs to provide X-Pays
      • The affiliate store provides the X-Pay payment URL, page and system required for payment requests
      • Provide X-Pay and payment details for bill coin quantity conversion at payment
      • Payment history information service for settlement
      • The work that the company defines in connection with X-PAY operations
    • affiliate store use X-Pay to perform the following tasks
      • Customer correspondence, refund and cancellation processing related to X-Pay
      • Knowing the terms and conditions of the X-PAY and fulfilling the obligation to notify the customers of the precautions related to payment of the bit coin
    • affiliate store should not use X-PAY for the purpose of selling goods or services that are prohibited by the morality of society or prohibited by law, nor content containing false or exaggerated information
    • The customer must pay a network fee of at least 00001 BTC to process the normal X-Pay service The company will not be held liable for any problems that arise when the customer pays a fee of less than 00001 BTC
    • X-PAY may be delayed until normal processing due to bitcoin network situation, system maintenance work and force majeure, and the company is not responsible for it
    • X-Pay is a bit coin-based service, so in the event of a sudden increase or decrease in the market price, the service may be temporarily interrupted
  2. X Pay payment
    • X-Pay Billing will set the affliliate store's X-Pay account in real time on the merchant's X-Pay account
    • Affiliate store store can use X-Pay to choose the settlement method between won and beat coin
      • Settlement of Won: The customer sells the beat coin paid through X-Pay, and it is settled in Won to the affiliate store
      • Bit Coin Settlement: A bit coin paid by the customer via X-Pay will be settled in the affiliate store's account as a bit coin
  3. X-Pay cancellation and refund
    • We will issue a refund to the customer through his / her identity under the responsibility of the affiliate store when canceling or refunding the transaction after X-Pay, but, depending on the settlement method of the affiliate store, it is possible to refund the money in the form of a bit coin or a currency converted at the time of payment, and the refund method can be confirmed through the affiliate store's guide
    • If you give a refund to the customer in Korean won, the affiliate store will receive the refunded amount of the refund to the customer through an Xpay account
    • If you refund a bit coin to the customer, as a general rule, affiliate store refund to the customer's requested bit coin address At this time, the commission fee is charged by the merchant
    • If a customer deposits at a affiliate store that has chosen the settlement of accounts in excess of 10 minutes waiting for X-Pay settlement, the billing bit coin quantity may change as the price fluctuates
    • If additional deposits are required due to deposit changes or a deposit that is less than the requested number of coins, the company can ask the customer for insufficient bit coin quantity through the affiliate store, and if overpaid, the customer can request a refund through the affiliate store
    • If the customer requests cancellation or refund of the transaction, the affiliate store accepts it and handles the cancellation and refund through X-PAY or handles the refund directly under the responsibility of the affiliate store
    • In case of intermittent infinite waiting of Bit Coin Transmission, Bit Coin Transmission can be canceled within 15 days
    • Affiliate store are responsible for all issues arising from delays or cancellations of bit coin payments due to merchant negligence, or incorrectly entering a bit coin address when refunding
  4. X-Pay Fees and Settlement
    • Service fee rate
      • When we settled at an affiliate store, we deduct a certain percentage of the sales amount
      • The service fee rate is stated on the company's homepage, and the service fee rate may change according to company policy
    • The settlement time is based not on when the customer has completed the payment, but when the customer has deposited the bit coin and the transaction has been completed in 3 confirm on the bit coin network (block chain)
    • Xpay settlement payment can be withdrawn after 3 business days

Chapter 8 Privacy

Article 24 (Consent to customer Information Use)

  1. The personal information protection policy of the customer is applied to the personal information of the customer When the customer writes the customer information in the use application form, it means that you agree that the Company will collect, use and provide the customer Information described in the Application for Use pursuant to these Terms and Conditions The person in charge of managing the customer information is the operator determined by the company
  2. To enable customers to use the Company and the services associated with the Company in a useful and convenient manner, the Company may use the customer's information in accordance with the procedures set forth in this Agreement or may provide such information to the business partner with the Company However, the company will always disclose or distribute your information to third parties only if we notify the partners in advance, the purpose of the offer, the details of the customership information to be provided, etc and obtain the consent of the customer, except in the case that there is a request from the national agency liable for any violation of the provisions of the Act, such as the Basic Act on Telecommunications, if there is a criminal purpose for the crime or if there is a request from the Information Communication Ethics Committee However, the Company shall not be liable for any violation of the provisions of the Act, such as the Basic Act on Telecommunications, if there is a request from the national agency, if there is a criminal purpose for the crime or if there is a request from the Information Communication Ethics Committee, We will always disclose or distribute your information to third parties only if we notify the partners in advance, the purpose of the offer, the details of the customership information to be provided, etc and obtain the consent of the customer However, that the limitations of this Article shall not apply to the exchange of mutual information between the two Parties relating to the transaction
  3. If the applicant or the customer has changed the personal information on the application form, he / she must immediately correct the relevant information through the operator or the customer information change window, but you can not change the customer ID, name, date of birth
  4. In the case of the preceding paragraph, the customer shall be liable for any damages caused by unmodified information, and the company shall have no liability for this
  5. If a customer is dissatisfied with the handling of personal information of the company, he / she must submit the relevant information in writing to the company In this case, the company must deal with the customer's complaint according to the legitimate procedure
  6. customer's revocation of contract is in accordance with Article 8, and in the event that the contract of use is terminated, the customer's personal information will be retained in accordance with the relevant laws and regulations, such as the Consumer Protection Act on Electronic Commerce etc, and shall be deleted thereafter
  7. Even if the company has an obligation to destroy personal information, if it is necessary to preserve the personal information according to the provisions of the related laws such as the Commercial Act, the personal information of the customer will be kept for the period specified by the relevant laws and regulations
  8. If we need to collect or transmit personal information to use a particular service, the company must notify the customer in advance and seek consent from the customer
  9. Personal information provided by a customer can not be used for purposes other than without the consent of the customer, except for the following cases

Chapter 9 Compensation for damages and Disclaimers

Article 25, (Compensation for Damages)

The Company shall not be liable for any accidents arising out of transactions that are outside of the trading rules stipulated in these Terms and Conditions and shall not be liable for any dispute arising out of the negligence of the Seller or Buyer The damage caused by the Company's affiliates shall be in accordance with the terms of the affiliates, and the dispute between the affiliates and the customers shall be settled in principle

Article 26 (Disclaimer)

  1. The Company shall not be liable for any of the following:
    • A) In case of force majeure such as exhibition, affairs, natural disasters or national emergency
    • B) In the event of damages caused by intention or negligence of the user
    • C) In the case of a telecommunication service failure provided by other telecommunication carriers under the Telecommunication Business Act
  2. The Company shall not be liable for any disruption in the use of the Service due to the reasons for the User's failure
  3. The Company shall not be liable for the contents of the materials posted or transmitted by users
  4. The Company shall not be liable for any defects in the delivery of virtual currency due to defective services of the virtual currency issuance management system or telecommunication service provider or due to the periodic server inspection time
  5. The contents of the virtual currency registered in the Bithumb Exchange is registered by each customer and the company is not responsible for the contents of registration

Article 27 (Representative and Disclaimer of Guarantee)

  1. The Company does not have the authority to represent customers who want to sell or buy virtual currency, and any act of the Company is not considered to be a seller or a substitute act of the Buyer
  2. The Company does not warrant the truth, authenticity or legality of a sales physician or purchasing physician in connection with the sale and purchase of customers through the services provided by the Company
  3. The Company shall not be liable for any warranties of merchandise or services handled by the site linked to the Company The Site linked to the Company and the Company shall operate independently and the Company shall not be liable for any transaction

Article 28 (Competent Court and Governing Law)

  1. When a dispute arises in connection with the use of the service, such as the company's tariff system, the court that has jurisdiction over the the company's headquarters will be the court of competent jurisdiction
  2. The laws of the Republic of Korea apply to lawsuits between the Company and its customers in connection with the use of the Service

Supplementary Provisions

  1. These Terms will be effective May 25, 2015
  2. These Terms will be effective November 26, 2015
  3. These Terms will be effective June 07, 2016
See full text

Privacy Statement

  • In order to protect the personal information of the customer and to prevent the damage caused by leakage of personal information, BICTI Korea Corporation takes the customer's personal information very seriously, and we comply with the related laws and regulations that information and communication service, such as the Act on Promotion of Information Network Usage and Information Protection, and the Personal Information Protection Act
  • Our privacy policy is subject to change due to changes in laws or guidelines related to the protection of personal information or changes in our policies, so please check with us whenever you visit our site

General Rules

  • BICTI Korea Corporation (hereinafter referred to as "the Company") is committed to protecting the privacy of users\' personal information and is committed to protecting the personal information that the user provides to the company while using the company\'s services Accordingly, the Company complies with the personal information protection regulations of the related laws and regulations and the personal information protection guidelines established by the Ministry of Information and Communication, which should be complied with by the providers of information and communication services, such as the Promotion of Information Network Usage and Information Protection Act
  • The Company will disclose through its Privacy Policy how and in what manner personal information provided by users is being used and what measures are being taken to protect personal information
  • The company discloses its privacy policy at the front page of the homepage so that users can easily view it at any time
  • The privacy policy of the company may change from time to time due to changes in the laws and guidelines of the government or changes in the company\'s internal policy Users are requested to check the privacy policy on the first page of the website from time to time

1. Purpose of usage and collection of personal information

    • Personal information means information about an individual who is alive and includes information that can identify the individual by the name, date of birth, etc included in the information (even if the information alone can not identify a particular individual, including those that can be easily identified and combined with)
    • Personal information collected about individual customers and the purpose of collection and use are as follows
    - Name, ID, Password, Passport number (for foreigners only), Email address: Confirm your identity and confirm your customership
    - Your bank account, a copy of your photo ID (cover up the details other than your birth date), mobile number: ID verification for payment and withdrawal
    - Optional: Materials to provide personalized services
    - Preventing fraudulent use of fraudulent customers and preventing unauthorized use

2. Collecting personal information items and collection methods

    • When a user joins a customer to use a customership service, the company receives online information that is essential for providing the service   The essential information you receive when you sign up is your name, email address, and so on Also, in order to provide high quality service, user can input optional phone number and bank account number And we can also request personal information for statistical analysis or offer of prizes during surveys or events at the exchange
    • We do not collect sensitive personal information (such as race and ethnicity, ideology, creed, hometown and homeland, political orientation and criminal record, health status, and sex life) that may be of concern to your basic human rights violations If we collect inevitably, we will ask for your prior consent And, in any case, the information you enter will not be used for any other purpose other than for the purpose previously provided to you, and will not be leaked out

3. Retention and use period of personal information collected

    • When a company collects personal information of a user, the period of retention is until customership termination (including withdrawal application, withdrawal of directorship) In addition, at the time of termination, the Company destroys the personal information of the user and instructs the third party to destroy the personal information provided to the third party However, if there is a necessity to preserve it in accordance with laws and regulations such as commercial law, we have transaction history and minimum basic information for the period of preservation prescribed by laws and ordinances In addition, we will keep your personal information for the duration of your promised period if you notify the user in advance of the period of retention, if the period of retention has not elapsed and if the individual consents of the user
      - Records on contract or withdrawal of subscription: 5 years
      - Record of payment and goods supply: 5 years
      - Records of consumer complaints or disputes: 3 years
    • In the event that a user requests access to transaction information, etc, which is held with the consent of the user, the Company shall take measures so that it can be read and confirmed without delay

4. Retention and use period of personal information collected

    • When a company collects personal information of a user, the period of retention is until customership termination (including withdrawal application, withdrawal of directorship) In addition, at the time of termination, the Company destroys the personal information of the user and instructs the third party to destroy the personal information provided to the third party However, if there is a necessity to preserve it in accordance with laws and regulations such as commercial law, we have transaction history and minimum basic information for the period of preservation prescribed by laws and ordinances In addition, we will keep your personal information for the duration of your promised period if you notify the user in advance of the period of retention, if the period of retention has not elapsed and if the individual consents of the user
      - Records on contract or withdrawal of subscription: 5 years
      - Record of payment and goods supply: 5 years
      - Records of consumer complaints or disputes: 3 years
    • In the event that a user requests access to transaction information, etc, which is held with the consent of the user, the Company shall take measures so that it can be read and confirmed without delay

5 Procedures and methods of personal information destruction

  • In principle, the personal information of the user is destroyed without delay when the purpose of collecting and using the personal information is achieved And the procedure and method of destroying company's personal information is as follows
    • Destruction procedure
    • - The information entered by the user for customership purposes is transferred to a separate DB after the purpose has been achieved (in the case of paper, separate documents) According to internal policies and other relevant laws and regulations, it will be destroyed after a certain period of storage
    • Destruction Methods
    - Personal information printed on paper is crushed or destroyed by crushing
    - Personal information stored in the form of electronic files is deleted using a technical method that can not reproduce the record

6 Commitment of Personal Information

    • BTC KOREA Co, Ltd Has been entrusting the following personal information to improve service And in accordance with the relevant laws and regulations, we provide the necessary information so that personal information can be safely managed when contracted
    • The company's personal information processing agency and commissioned business are as follows
    • Partners Contents of trust business Retention and use period of personal information
      Danal Co, Ltd Payment of cultural gift certificates, settlement of book cultural gift certificates, payment of game culture gift certificates, settlement of Happy Money cultural gift certificates At the time of the withdrawal of the customership or until the termination of the trust agreement, when the statute establishes
      Think Full Co, Ltd Service to prevent sign in stealing
      Settle Bank Co Ltd Payment without account (virtual account)
      Shinhan Bank Co Ltd,
      IMI Corporation B Point mall service
      Kookmin Bank Co, Ltd KB Escrow Service
      Korea Credit Bureau Co, Ltd Ipin self-certification service Do not Save Separately (Information of the certified service provider)
      Korea Mobile Certification Co, Ltd Mobile phone verification service
      Info Bank Co Ltd, Send SMS
      Daou Technology Co, Ltd

7 Sharing and providing personal information collected

    • The Company shall use the personal information of the users within the range of the purpose of collecting and using personal information, and shall not use it beyond the scope of this information or give it to any third party without prior consent of the user However, except in the following cases: - If there are special regulations in statutes such as the Act on Financial Real Name Transactions and Confidentiality, the Use and Protection of Credit Information, the Telecommunications Basic Act, the Telecommunications Business Act, the Local Tax Act, the Consumer Protection Act, the Bank of Korea Act and the Criminal Procedure Act
      - In cases where it is judged in good faith that it is required by other laws (ex when there is a request from a government / investigative agency by lawful procedure under applicable law);
      - Users agree to release in advance
      - In violation of Terms of Service or Operating Principles, such as the Terms of Service and any other customer Services posted on the Website
      - If you have reason to believe that your personal information must be disclosed in order to take legal action against it by causing mental or physical harm to others through our services
      - When necessary for settlement of fees according to service provision
      - When it is necessary for statistical writing, academic research or market research to provide a specific individual in an unidentifiable form
    • The Company may provide or share personal information with its affiliates or partners in order to provide better services to its users If we provide or share your personal information, you will need to know in advance what your affiliates are, what personal information items are shared or shared, why such personal information should be provided or shared, The individual will be informed and will be asked to obtain consent If the user does not consent, it will not be provided or shared with affiliates You may also withdraw your consent at any time, even if you consent to the provision of personal information

8 Regarding the user's personal information management (reading, correcting, deleting, etc)

    • Users can log in to the BTC KOREA Corporation website (wwwxcoincokr) at any time and read or correct the user's personal information by changing the customer's information In addition, we will correct if you request by e-mail or in writing to the person in charge of personal information management on the company's homepage However, the customer ID and the name can not be corrected
    • Users may withdraw your consent to withdraw or terminate your consent to the collection and use of your personal information and to withdraw your consent to third parties through e-mail, telephone, fax or other means In this case, the user must provide his / her ID and e-mail address for proof of identity

9 Matters concerning the operation of cookies(cookies)

    • In order to provide customized services tailored to the customers, the company operates 'cookies' (cookies) to store and retrieve information from time to time The Company identifies your computer with respect to cookie management, but does not personally identify you
    • The user has a choice of 'cookies' And the user can accept all cookies by selecting [Tools]> [Internet Options]> [Security]> [User Defined Level] in the web browser, check each time a cookie is saved, or refuse to store all cookies However, if you refuse to store all cookies, you will not be able to use the services provided by the company through cookies

10 Measures to Ensure the Safety of Personal Information

  • The Company, pursuant to Article 29 of the Personal Data Protection Act, has the following technical, administrative and physical measures to ensure safety:
    • Minimization and training of personal information handling staff
      We designate employees who handle personal information and limit them to the person in charge, and implement measures to manage personal information
    • Regular self-audit conducted
      We conduct our own audits on a regular basis (quarterly basis) to ensure the safety of handling personal information
    • Establishment and implementation of internal management plan
      We have established and implemented an internal management plan for the safe handling of personal information
    • Encryption of personal information
      The personal information of the user is encrypted and stored and managed so that only the user can know it, and the important data is using separate security functions such as encrypting the file and transmission data or using the file lock function
    • Technical measures against hacking
      The company installs security programs, periodically updates and checks, installs systems from outside controlled areas, and technically and physically monitors and blocks them to prevent leakage and damage of personal information caused by hacking or computer viruses
    • Restrict access to personal information
      We take necessary measures to control access to personal information through granting, modifying, and deleting access to the database system that handles personal information, and we control unauthorized access from outside by using an intrusion prevention system
    • Keeping connection logs and preventing forgery
      We keep and manage the records of access to the personal information processing system for at least six months, and we use security features to prevent forgery, theft and loss of access records
    • Using a lock for document security
      We keep the documents containing the personal information and the auxiliary storage medium in a safe place with a lock
    • Access control to unauthorized persons
      We keep separate physical storage places for personal information and set up access control procedures for them

11 Personal Information Management Officer and Person in Charge

    • The company is doing its best to make sure that you use the good information securely In case of any incidents that are against the notice to you in protecting personal information, the person in charge of personal information management is responsible
    • The responsibility for maintaining the security of the password of the user ID is related to the user himself / herself The company does not ask the user directly about the password in any way, so please be careful not to let the password leak to the other person Especially if you are online in a public place
    • Despite the company's technical remedies, we are not liable for damage to information due to unforeseen accidents caused by basic network dangers such as hacking
    • The company has designated the personal information administrator and person in charge of collecting opinions and complaints about personal information, and the contact information is as follows [Personal information administrator]
      Responsibility: Representative Kim Dae Sik
      Charge: Representative Kim Dae Sik
      Position: CEO
      Customer Support Office: 1661-5566
      E-mail : [email protected]

12 Duty of Notification

  • The contents of the current Privacy Policy will be notified through the" Notice "on the website 7 days before the implementation of the changes, if there is any addition or deletion or modification of the contents due to the change of government policy or security technology
Request
Documents for submission
1. Copy of your ID
Please attach a [picture of your ID] following the below instruction.
Pictures taken before the date of submission are not accepted.

Attach a note including our request for identification, registered ID, date of photography to the ID and take a picture of it or scan it so that your ID is clearly visible.
Please cover the last 7 digits of your resident registration number.
※ A copy without the note is not accepted.
※ Submitted pictures are used only for purposes of non-face-to-face identification.


2. A picture of yourself holding your ID (for non-face-to-face identification)
Please attach a [picture of your ID (for non-face-to-face identification)] following the below instruction.
Pictures taken before the date of submission are not accepted.

Hold your ID and take a picture of yourself so that your face is clearly visible.
A Bithumb representative will check whether the person on the ID and the requester matches.
※ A Bithumb representative will check whether the person on the ID and the requester matches.
※ We appreciate your patience for the non-face-to-face identification process.
※ Submitted pictures are used only for purposes of non-face-to-face identification.
Register security password
Register a security password to prevent hacking incidents and enhance
security.




Mobile phone verification Request
Registration
Change security password
Change your security password regularly to prevent hacking incidents.
Mobile phone verification Request
Change
Reset security password
Temporary security password will be sent to your registered e-mail address.
Mobile phone verification Request
Send e-mail
Register e-mail
Resetting your security password will be available on registering your
e-mail address.

Send verification e-mail