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  • º Please enter the real Company name Our website only allows the withdrawal to those registered
    in the account book.
  • º Please enter the same as in your bank account.
CEO Name
  • Please enter the real name Our website only allows the withdrawal to those registered in the account book
  • Please enter the same as in your bank account
  • ex) if the name of Hong Gildong is written in "HongGilDong"on the bank account, you need to enter "HongGilDong"for withdrawal in Bithumb If you leave space or distinguish the nick name, withdrawal might not be available or delayed
  • Please enter last name and first name separately and accurately
Business certificate number
Representative number
Business area address

E-mail
Check Duplication

You need to complete the verification to proceed Email address becomes the ID Please enter correctly)

password

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- Password must be between 8 - 12 characters long (including special characters).
- Avoid using the same or similar password that you use to sign in to any other site/exchange.
Leaked password will lead to someone getting unauthorized access to your account.
- Your password must a combination of upper and lower case letters, numbers and special characters.

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Security password

* You need to create a four digit security password in order to use the withdrawal/transfer/password modification/OTP verification service.
* Guessed passwords such as four duplicated numbers, consecutive numbers and the last four digits of your mobile phone number are not allowed.

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Enter Given names ex) William Bradley
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SMS Request

Please correctly enter the cellphone number as SMS is sent including password, KRW withdrawal/BTC withdrawal

* No need to enter the country code.(Applied automatically)

Cellphone verification number

please enter the verification number sent to cellphone

Verification of name

Request for verification of name

* Entering information that is not your own may result in restrictions in use including making deposits and withdrawls.

* Entering information that is not your own may result in restrictions in use including making deposits and withdrawls..

Agree with terms and conditions See full text

Chapter 1 General Provision

Article 1 Purpose

This agreement stipulates the rights and responsibilities of the company and its customers regarding the terms and conditions of use of Bithumb and Bithumb related services (hereinafter referred to as "services ") provided by BTC KOREAcom, Inc(hereinafter referred to as "company")

Article 2 (Specification, Explanation and Revision of Terms)

  1. The terms of this Agreement shall be posted on the Company's service registration subscription site or otherwise notified to the user and shall be effective upon acceptance of these Terms by the user as a customer
  2. The Company may amend these Terms and Conditions to the extent that it does not violate the relevant laws such as the "Reculation of Standardized Contrats Act", The law regrading the promotion of information and communication network usage and protection of information
  3. If the Company amends the Terms and Conditions, it shall notify the date of application and the reason for the revision, and shall be announced along with the current terms on the initial screen of the Company site, or on the popup screen or notice field from 7 days prior to the effective date to the day before the effective date
  4. The company shall notify the customers of the amendment terms in accordance with the preceding paragraph and at the same time clearly notify or inform that it shall be deemed to have made an intention not to do so within seven days Nevertheless, if the customer has not expressly expressed his intention to refuse, the customer shall be deemed to have accepted the amended terms
  5. If a customer expressly expresses that he or she does not agree to the application of the revised Terms, the Company shall not apply the revised Terms and Conditions, in which case the customer may terminate the User's Agreement, If there are special circumstances that do not use original terms, the company may terminate the contract

Article 3 (Outside Terms and Conditions)

The matters not specified in these Terms and the interpretation of these Terms and Conditions shall be governed by the general practice of the Act on Consumer Protection in Electronic Commerce etc, the Act on the Regulation of the Terms, the Consumer Protection Directive established by the Fair Trade Commission However, regarding the transactions made between the customers through the services provided by the Company, relevant laws such as the Law on Visit Sales, etc, the Electronic Commerce Basic Act, and the Consumer Protection Act are applied first, and the customer can't asserts the counterpart

Article 4 (Definition of Terms)

  1. The definitions of the terms used in these terms are as follows:
    • ① customer: A person who has approved the terms and signed a customership agreement with the company by signing up for customership
    • ② ID: This is a combination of letters and numbers approved by the company for customer identification and service use
    • Bithumb's web site provided by the company to enable customers to use the services of the company
    • ④ Password: This is a combination of letters and numbers approved by the company for customer identification and protection of customer information
    • Merchant: A customer who wants to sell a virtual currency and has registered or applied for the virtual currency on the form that the company provides online
    • Buyer: A customer who wants to purchase a virtual currency and registers the virtual currency in accordance with the form offered online by the company
    • ⑦ Autonomous transaction: In the process of delivering virtual money, it refers to the transactions that the seller and buyer jointly deal with without the company's participation
    • ⑧ Content service: A paid service, such as gift certificates sold by pin number, gift certificate, prepaid card, and a voucher mall that offers Voucher KRW or BTC purchasing vouchers and a prepaid card that charges in virtual currency
    • ⑨ X-pay service: A service that provides payment payment information and settlement of accounts so that the transaction can be processed smoothly, when a customer (merchant) wants to receive payment through virtual currency in exchange for goods, services and other services in online / offline virtual currency
    • ⑩ affiliate stored store : It refers to the individual or company that is using the X-PAY service

Chapter 2 Application for service use and acceptance (subscription and withdrawal)

Article 5 (Establishment of Use Contract)

  1. The User shall apply for customership by filling in the customer's information according to the Company's designated sign-up form and expressing his intention to agree to the Terms
  2. customership is the time when the consent of the company reaches the customer
  3. The contract of use is signed by the customer ID When the contract of use is established, the applicant is registered as a customer
  4. A customer who is not a real name or has been misrepresented by stealing private information such as a person's name, phone number, etc is not legally protected and all liability for civil and criminal liability shall be borne by the registered customer
  5. If you are under 19 years of age, you are restricted from using service related to virtual currency trading provided by BTC Korea
  6. In case of the application under Paragraph 1, the company may request the verification of the real name through the specialized agency and the verification of the individual according to the type of the user according to the relevant laws and regulations when necessary And the Company shall not be liable for the disadvantage caused by the failure to confirm the identity of the user by refusing to make such a request

Article 6 (Application for Use)

  1. Application for application is made online by recording the required information in the company's prescribed application form
  2. All customer information on the online sign-up form is considered to be actual data, and users who have not entered their real name or actual information will not be legally protected and may be restricted from using the service
  3. The Company may suspend the use of the Service or terminate the Permanent Suspension and Use Agreement if the factual information or false information is entered or later revealed to be such information Any damages incurred by the Company or any third party are the sole responsibility of the customer
  4. The Company may provide customers with a variety of useful information about the Company's related services via e-mail, correspondence, telephone, etc

Article 7 (Consent to Use of customer Information and Approval of Application for Use)

  1. Consent to Use of customer Information
    • ① The Company shall use the customer's personal information for the purpose of fulfilling the contract of use and providing the service under this contract
    • ② customership information may be provided to companies affiliate stored with the Company in order to make it easier for customers to use services that are affiliate stored with the Company and the Company We must notify the contents of customership information in advance and obtain the customer's consent
    • ③ The Company will not transmit the advertisement information of the affiliate stored service against the express wish of the customer to refuse the reception, but the company can send the SMS and SMS URL such as the usage guide and product information for convenience of the affiliate store service If you do not want to, you can opt out by unsubscribing
    • ④ customers can view and modify personal information at any time by modifying their customership information
    • ⑤ customer's registration of customership information on the application form and application for use of the company in accordance with the terms and conditions shall be deemed to be the consent of the company to collect, use and provide the customer information described in the application form in accordance with this agreement
  2. Acceptance of application for use
    • ① The Company may accept customership registration if the customer has made an application for using the Company by filling in all the matters required by the Company's prescribed application form However, in cases 2 and 3, the Company may suspend acceptance or refuse consent
    • ② The Company may reserve the acceptance of the application for use under the following subparagraphs:
      • A) If There is no room in the facility
      • B) in case of technical difficulties
      • C) In case of difficulty in accepting the use of the other company for convenience
    • ③ The Company may not accept the application for the use of each of the following subparagraphs
      • A) If the name is not a real name
      • B) You have applied for the name of another person
      • C) In case of applying for false statement of the contents of the application for use
      • D) application for the purpose of hindering the well-being of the society or the morals of the soul
      • When there was a shortage of application requirements set by the company

Article 8 (Termination and Cancel of Use Contract)

  1. The use contract shall be terminated by the termination of the customer or the company The damage caused by termination of the use contract by the termination of the customer shall be borne by the customer who has terminated the use contract
    • ① When a customer wishes to terminate the contract, the customer himself / herself must apply for termination to the company through online
    • ② The Company may terminate the use of the service or limit the use of the service or terminate the use contract when the customer has performed any of the following subparagraphs
      • (A) if there is any violation such as the following
        • In case, you have stolen someone's service ID and password
        • In case of intentional interference with the operation of the Service
        • If the customer name is not a real name
        • In case of intentional dissemination of content that is detrimental to public order and morals
        • When a customer plans or implements the use of the Service for the purpose of impeding national interest or social public interest
        • In the event of impairing or disadvantageous behavior of others
        • When transmitting large amounts of information or transmitting advertising information for the purpose of interfering with the stable operation of the service
        • When a computer virus program that causes malfunction of information or communication facilities or destruction of information is distributed
        • Illegal use of personal information, user ID and password of others
        • When the information obtained from the company's service information is copied or circulated or used commercially without prior consent of the company
        • The same user double-registered with another ID
        • Infringes the intellectual property rights of the Company, other customers or third parties
        • When there is a request for correction by an external organization such as the Broadcasting Communication Deliberation Committee, or if it is interpreted by the Election Commission in relation to the illegal campaign,
        • In violation of Company's terms of use including this Agreement
        • If you are notified about a long-term dormant subscriber, you have not made a statement about the use of the service within the notice period
        • When a customer tries to sell or register a nonconforming commodity for sale or commits a commodity trading that is in violation of public order and morality
        • In the case of refusing to purchase a customer's product without intending to purchase it, or when the customer has registered the goods without intention of actually selling the goods
        • When collecting, storing and disclosing personal information about users without their consent
        • Direct Derivatives Derive from Information Obtained Through Company's Service Information
        • Inevitable in company policy to improve services of other companies
      • (B) For each of the following subparagraphs
        • If the operator or administrator finds it inappropriate to use
        • An act of judging objectively that it is connected with a crime
        • Acts contrary to relevant laws
  2. Suspension or Restriction of Service
    • ① If the Company wishes to restrict the use, the Company shall notify the customer or agent of the reason by specifying the reason, date and time, and writing or using the telephone or homepage message function
    • However, if the Company recognizes that it is necessary to suspend the use of the service urgently, it may restrict the use of the service without the process of the preceding paragraph
    • ③ If a customer who has been notified of suspension of use of the service or his / her agent has objection to suspension, he / she may appeal
    • ④ The Company shall immediately terminate the suspension if it is confirmed that the reason for suspension of use is resolved during the suspension period
  3. Termination of use contract
    • ① If the same activity is repeated two or more times after the Company stops using or restricting use of the service, or if the reason is not corrected within 30 days, or if there is a violation of 1 ② (A), the Company may terminate the use contract
    • ② If the company terminates the use contract, the customership registration is canceled And the Company will notify customers in this case and give them an opportunity to call before the expiration date

Article 9 (Change of customer Information)

  1. customers may view and modify their personal information at any time through the Personal Information Modification screen, but the name, date of birth, gender, and ID required for service management can not be modified
  2. customers must notify the Company of any changes made to the customership at the time of the customership application by online modification or by e-mail or other means
  3. 3 The Company shall not be held responsible for any disadvantage caused by not informing the Company of the changes in Paragraph 2

Chapter 3 customership Obligations

Article 10 (customer's Responsibility for customer ID and Password Management)

  1. customers are responsible for all management of the ID and password And customers are responsible for any consequences arising from the negligence, misuse, or misuse of the ID and password given to the customer
  2. If a customer finds out that his or her ID has been misused, he must notify the company and follow the company's instructions
  3. In the case of Paragraph 2, the Company shall not be liable for any disadvantage caused by failure of the customer to notify the Company or not to follow the Company's guidance even if it is notified

Article 11 (Provision of Information)

The Company may provide the following service information, which is deemed necessary by the customer during the use of the service, to the customer by e-mail or letter mail If the customer does not want it, you can opt out

  1. Virtual Currency Transaction Services
  2. Services such as events and occasions
  3. Services to be determined by the Company from time to time and provided to customers

Chapter 4 General Service Use Policy

Article 12 (Type of Service)

  1. The services offered by the company include virtual currency trading (sales related, purchasing related, transaction API providing, market information search related service), content service (shopping mall, prepaid card) and X-Pay
  2. The types of services provided by the Company may be changed from time to time by the Company, and the copyright and intellectual property rights of the services provided shall belong to the " Company "
  3. The Company grants to the customers only the right to use the Account, ID, Service, Points, etc in accordance with the Terms and Conditions set by the Company in connection with the Service, and the customer shall not be allowed to provide similar services and commercial activities utilizing such thing

Article 13 (Notification and change of service contents)

  1. The Company shall notify users of the characteristics, procedures and methods of each service through the service screen according to the type of service, and the customer must understand the service and use the service for each service notified by the company
  2. If the contents of the service are changed, the company must notify at least 7 days before the change, and we will not be held responsible for any damages incurred by customers not viewing the notice

Article 14 (maintenance and suspension of services)

  1. The use of the service is conducted 24 hours a day, 7 days a week, unless there is a special obstacle in the business or technology of the company, but, it is not the day or time that the company set for the need for periodic inspections
  2. The company can divide the service into a certain range and set the available time for each range separately, in which case the information will be announced in advance
  3. The Company may suspend the delivery of the Service if it falls under any of the following subparagraphs:
    • ① Inevitable due to construction work, such as maintenance of service facilities
    • ② In the event that a telecommunications carrier prescribed in the Telecommunication Business Act terminates the telecommunication service
    • ③ In the case of a service provided by a third party such as an affiliate store company, not a service provided directly by the company, when a third party such as an affiliate store company terminates the service
    • ④ Other causes of force majeure
  4. The Company may limit or suspend all or part of the Services in case of interruption of normal service due to national emergency, power outage, disruption of service facilities, or excessive use of services
  5. The Company may discontinue the services provided in the event of a replacement for a new service or for which the Company is unable to provide the Service

Article 15 (Limitation on customers' Use of Payment)

  1. The Company may limit the customer's use of the Payment if it falls under any of the following subparagraphs:
      • If the payment is excessive
      • If the seller and buyer are judged to be the same
      • When requested by payment service provider and issuer
      • Should the use of the payment be restricted in accordance with the Company's operational policy
  2. In the case above, the company will notify the customer through the message of the homepage etc
  3. In case of duplication of suspension reason, release can be processed only when all suspension termination conditions are satisfied

Article 16 (Limitation on customers' Deposit and Withdrawal)

  1. The Company may limit or delay the use of customers' deposits and withdrawals in the following cases:
    • When the name of the customer to be deposited and the name of the depositor have been deposited differently
    • If the first withdrawal amount after customership is excessive
    • In the event that the Company's operating policy requires limiting or delaying the use of deposits and withdrawals
    • Out of the scope of the service use rights set by the company
  2. In the case above, the company will notify the customer through the message on the homepage
  3. In the case of duplication of use limitation and delay reason, it can be canceled only when the administrator or the operator has the release condition required

Chapter 5 Using Virtual Currency Transaction Services

Article 17 (Virtual Currency Sales Registration / Purchase Registration)

  1. customers who wish to sell or purchase virtual currency through the services provided by the Company must register the transaction in accordance with the registration form provided by the Company
  2. Use of supplementary services
    • customers who want to sell virtual currency can apply for additional services provided by the company for more effective sales when registering transactions. The specific details of the supplementary services are determined by the company
    • All services provided by BITHUMB to customers in connection with the sale / purchase of virtual currency shall be used only for the convenience of each customer, and all similar services beyond the scope of use of the service and commercial use shall be prohibited
  3. Modification of Virtual Currency Properties
    • ① Modifications such as adding registered virtual currency information can not be changed after the transaction is processed
    • ② In the case of virtual currency registration, you can not cancel additional services you have applied, only additional ones
    • ③ If buyer is selected, deletion is not possible
  4. Income other than fees
    • The interest earned by the Company in the course of using the Company Service shall be in return for the Company to provide services for the payment of the virtual currency, and the customer shall not be entitled to claim the return

Article 18 (Limitation on Use of Transaction Services)

division Reason for suspension Release condition suspension effect
Service Restrictions
Service not available other than sign in
- Name(Contact) unverified
- Hacking / fraud incidents
- customers who related to incident (contacts and personal information)
- Billing Security Consecutive Error
- Application for Withdrawal
- Other: Administrative judgment (if serious failure of normal service progress)
- Resolve the reason for suspension
- Administrative's judgment
Other than sign in
Transaction, charge, non-withdrawal
sign in Restrictions - Password succession error
- Hacking / fraud incidents
- If in doubt as an imposter
- Other: Administrator's judgment
- If you are suspected of providing similar services and commercial applications utilizing the API,
- Resolve the reason for suspension
- Administrative's judgment
Unable to log in
Some Service Limits
(Purchase, sale, withdrawal limit)
According to the administrator's judgment, if it is judged that there is no problem in using the service other than the specific service such as purchase / sale / withdrawal, it can be processed as partial restriction
- Resolve the reason for suspension
- Administrative's judgment
No specific service available

Article 19 (Information on the Storage of Virtual Money)

  1. The company can keep the virtual currency that is held for customers who have not connected for more than six months, or the virtual currency that has not been withdrawn, as cash at the time, in order to keep it safe from unexpected accidents
  2. The company will return the virtual currency held by customers who have not been in connection for more than six months in the state they were in when they returned it

Chapter 6 Service Use Fees

Article 20 (contents of service fee related to virtual currency transaction)

  1. The company imposes a fee on behalf of the buyer / seller in return for providing services over the Internet The fees are stated in the company's website usage and may change according to the company and market conditions
  2. The Company may discontinue any service provided in the event of a replacement for a new service or for which no other company can provide the Service

Chapter 7 Using Content Services

Article 21 (Use of gift voucher service mall)

  1. The company sells paid products using pin numbers such as online / offline gift vouchers, prepaid cards, mobile vouchers, and gift vouchers to customers and deals with the following items
    • Online / Offline Gift Certificate
    • Mobile service (charge plan, letter coupon, etc)
    • Digital content (web hard, music, movies, comics, etc)
    • Items the company decides
  2. The company will provide the pin number or branch gift voucher for each product from the affiliate store to the purchasing customer
  3. customers can process all inquiries and problems regarding the use of gift voucher service through the affiliate store handling each product, but, you can contact the company about the pin number error
  4. customers can use KRW or BTC to purchase gift certificates, prepaid cards, and related products for mobile services
  5. For BTC payments, the BTC quantity is determined by the price at the time of payment
  6. When you make a payment at BTC, the bit coin will be sold in the KRW on the market, so there may be a slight difference in the amount of coin in payment bits due to the fluctuation of the bitcoin
  7. For branch gift vouchers, shipping time may vary depending on the circumstances of the shipper
  8. customers can not refund or cancel the use of Gift Voucher Service in principle

Article 22 (Use of prepaid card service)

  1. Issuance of prepaid card
    • Prepaid cards can be issued on the prepaid card page after accepting these terms
    • We will deduct a certain amount of the card issuance fee as determined by the Company for issuance and delivery of prepaid cards
    • Since it is a card issued by an affiliate store of the company, you need to sign up for an affiliate store homepage and apply for a card issuance separately
  2. Charging and Using Prepaid Cards
    • Charging a prepaid card is only possible with a bit coin
    • The amount of bit coins that a customer has and the price of the card at the time of the charge application will determine the actual card charge
    • customers may be subject to restrictions on charging and using prepaid cards in the following cases
      • If a customer used the card in a fraudulent manner, such as forging a prepaid card
      • If a customer violates applicable laws and terms and conditions
      • If the company and its affiliate stores have a holiday or system maintenance work
      • If there is a force majeure event in the card operating system, such as a natural disaster
    • If, for the above reasons, a customer is damaged by not being able to charge or use a prepaid card, customers can not claim damages
    • Prepaid card usage services are subject to the affiliate store's terms and conditions
    • Prepaid card services may be changed or discontinued due to government policy, company or affiliate store circumstances, or related laws
    • Lost or stolen or exchange of prepaid cards is subject to the affiliate store's terms and conditions
  3. Refund and Cancellation of Prepaid Card
    • In principle, customers can not refund or cancel the amount charged to the prepaid card
    • If a customer falls under any of the following, customers may receive a refund of the amount charged on their prepaid card An the bank account in your name will be refunded in Korean Won If there is some use, the balance remaining on the prepaid card will be refunded
      • When the use of prepaid card is impossible due to natural disasters, etc
      • If a prepaid card is not available due to a card defect
  4. Prepaid Card Fee
    • Prepaid card fees include issuing / charging / withdrawal and transfer fees, and fees are stated in the company and partner website instructions
    • The prepaid card fees may change depending on the circumstances of the company, affiliate stores and markets

Article 23 (Use of X-Pay Service)

  1. Use of X-PAY Service
    • The Company will perform the following subparagraphs to provide X-Pays
      • The affiliate store provides the X-Pay payment URL, page and system required for payment requests
      • Provide X-Pay and payment details for bill coin quantity conversion at payment
      • Payment history information service for settlement
      • The work that the company defines in connection with X-PAY operations
    • affiliate store use X-Pay to perform the following tasks
      • Customer correspondence, refund and cancellation processing related to X-Pay
      • Knowing the terms and conditions of the X-PAY and fulfilling the obligation to notify the customers of the precautions related to payment of the bit coin
    • affiliate store should not use X-PAY for the purpose of selling goods or services that are prohibited by the morality of society or prohibited by law, nor content containing false or exaggerated information
    • The customer must pay a network fee of at least 00001 BTC to process the normal X-Pay service The company will not be held liable for any problems that arise when the customer pays a fee of less than 00001 BTC
    • X-PAY may be delayed until normal processing due to bitcoin network situation, system maintenance work and force majeure, and the company is not responsible for it
    • X-Pay is a bit coin-based service, so in the event of a sudden increase or decrease in the market price, the service may be temporarily interrupted
  2. X Pay payment
    • X-Pay Billing will set the affliliate store's X-Pay account in real time on the merchant's X-Pay account
    • Affiliate store store can use X-Pay to choose the settlement method between won and beat coin
      • Settlement of Won: The customer sells the beat coin paid through X-Pay, and it is settled in Won to the affiliate store
      • Bit Coin Settlement: A bit coin paid by the customer via X-Pay will be settled in the affiliate store's account as a bit coin
  3. X-Pay cancellation and refund
    • We will issue a refund to the customer through his / her identity under the responsibility of the affiliate store when canceling or refunding the transaction after X-Pay, but, depending on the settlement method of the affiliate store, it is possible to refund the money in the form of a bit coin or a currency converted at the time of payment, and the refund method can be confirmed through the affiliate store's guide
    • If you give a refund to the customer in Korean won, the affiliate store will receive the refunded amount of the refund to the customer through an Xpay account
    • If you refund a bit coin to the customer, as a general rule, affiliate store refund to the customer's requested bit coin address At this time, the commission fee is charged by the merchant
    • If a customer deposits at a affiliate store that has chosen the settlement of accounts in excess of 10 minutes waiting for X-Pay settlement, the billing bit coin quantity may change as the price fluctuates
    • If additional deposits are required due to deposit changes or a deposit that is less than the requested number of coins, the company can ask the customer for insufficient bit coin quantity through the affiliate store, and if overpaid, the customer can request a refund through the affiliate store
    • If the customer requests cancellation or refund of the transaction, the affiliate store accepts it and handles the cancellation and refund through X-PAY or handles the refund directly under the responsibility of the affiliate store
    • In case of intermittent infinite waiting of Bit Coin Transmission, Bit Coin Transmission can be canceled within 15 days
    • Affiliate store are responsible for all issues arising from delays or cancellations of bit coin payments due to merchant negligence, or incorrectly entering a bit coin address when refunding
  4. X-Pay Fees and Settlement
    • Service fee rate
      • When we settled at an affiliate store, we deduct a certain percentage of the sales amount
      • The service fee rate is stated on the company's homepage, and the service fee rate may change according to company policy
    • The settlement time is based not on when the customer has completed the payment, but when the customer has deposited the bit coin and the transaction has been completed in 3 confirm on the bit coin network (block chain)
    • Xpay settlement payment can be withdrawn after 3 business days

Chapter 8 Privacy

Article 24 (Consent to customer Information Use)

  1. The personal information protection policy of the customer is applied to the personal information of the customer When the customer writes the customer information in the use application form, it means that you agree that the Company will collect, use and provide the customer Information described in the Application for Use pursuant to these Terms and Conditions The person in charge of managing the customer information is the operator determined by the company
  2. To enable customers to use the Company and the services associated with the Company in a useful and convenient manner, the Company may use the customer's information in accordance with the procedures set forth in this Agreement or may provide such information to the business partner with the Company However, the company will always disclose or distribute your information to third parties only if we notify the partners in advance, the purpose of the offer, the details of the customership information to be provided, etc and obtain the consent of the customer, except in the case that there is a request from the national agency liable for any violation of the provisions of the Act, such as the Basic Act on Telecommunications, if there is a criminal purpose for the crime or if there is a request from the Information Communication Ethics Committee However, the Company shall not be liable for any violation of the provisions of the Act, such as the Basic Act on Telecommunications, if there is a request from the national agency, if there is a criminal purpose for the crime or if there is a request from the Information Communication Ethics Committee, We will always disclose or distribute your information to third parties only if we notify the partners in advance, the purpose of the offer, the details of the customership information to be provided, etc and obtain the consent of the customer However, that the limitations of this Article shall not apply to the exchange of mutual information between the two Parties relating to the transaction
  3. If the applicant or the customer has changed the personal information on the application form, he / she must immediately correct the relevant information through the operator or the customer information change window, but you can not change the customer ID, name, date of birth
  4. In the case of the preceding paragraph, the customer shall be liable for any damages caused by unmodified information, and the company shall have no liability for this
  5. If a customer is dissatisfied with the handling of personal information of the company, he / she must submit the relevant information in writing to the company In this case, the company must deal with the customer's complaint according to the legitimate procedure
  6. customer's revocation of contract is in accordance with Article 8, and in the event that the contract of use is terminated, the customer's personal information will be retained in accordance with the relevant laws and regulations, such as the Consumer Protection Act on Electronic Commerce etc, and shall be deleted thereafter
  7. Even if the company has an obligation to destroy personal information, if it is necessary to preserve the personal information according to the provisions of the related laws such as the Commercial Act, the personal information of the customer will be kept for the period specified by the relevant laws and regulations
  8. If we need to collect or transmit personal information to use a particular service, the company must notify the customer in advance and seek consent from the customer
  9. Personal information provided by a customer can not be used for purposes other than without the consent of the customer, except for the following cases

Chapter 9 Compensation for damages and Disclaimers

Article 25, (Compensation for Damages)

The Company shall not be liable for any accidents arising out of transactions that are outside of the trading rules stipulated in these Terms and Conditions and shall not be liable for any dispute arising out of the negligence of the Seller or Buyer The damage caused by the Company's affiliates shall be in accordance with the terms of the affiliates, and the dispute between the affiliates and the customers shall be settled in principle

Article 26 (Disclaimer)

  1. The Company shall not be liable for any of the following:
    • A) In case of force majeure such as exhibition, affairs, natural disasters or national emergency
    • B) In the event of damages caused by intention or negligence of the user
    • C) In the case of a telecommunication service failure provided by other telecommunication carriers under the Telecommunication Business Act
  2. The Company shall not be liable for any disruption in the use of the Service due to the reasons for the User's failure
  3. The Company shall not be liable for the contents of the materials posted or transmitted by users
  4. The Company shall not be liable for any defects in the delivery of virtual currency due to defective services of the virtual currency issuance management system or telecommunication service provider or due to the periodic server inspection time
  5. The contents of the virtual currency registered in the Bithumb Exchange is registered by each customer and the company is not responsible for the contents of registration

Article 27 (Representative and Disclaimer of Guarantee)

  1. The Company does not have the authority to represent customers who want to sell or buy virtual currency, and any act of the Company is not considered to be a seller or a substitute act of the Buyer
  2. The Company does not warrant the truth, authenticity or legality of a sales physician or purchasing physician in connection with the sale and purchase of customers through the services provided by the Company
  3. The Company shall not be liable for any warranties of merchandise or services handled by the site linked to the Company The Site linked to the Company and the Company shall operate independently and the Company shall not be liable for any transaction

Article 28 (Competent Court and Governing Law)

  1. When a dispute arises in connection with the use of the service, such as the company's tariff system, the court that has jurisdiction over the the company's headquarters will be the court of competent jurisdiction
  2. The laws of the Republic of Korea apply to lawsuits between the Company and its customers in connection with the use of the Service

Supplementary Provisions

  1. These Terms will be effective May 25, 2015
  2. These Terms will be effective November 26, 2015
  3. These Terms will be effective June 07, 2016
  4. These Terms will be effective Jan 01, 2018
See full text

Guideline on Processing Personal Information

    • BTC KoreaCom Corporation (hereinafter “Company”) values customers’ personal information highly and complies with laws, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc, the Protection of Consumers in e-commerce and Other Transactions Act, the Protection of Communication Secrets Act, the Telecommunications Business Act, the Personal Information Protection Act, and administrative guidelines issued by administrative agencies. The Company has also established the Guideline on Processing Personal Information in accordance with relevant statutes and protects the rights and interests of users.
    • As the Company’s guideline on processing personal information may be changed, subject to changes in laws or guidelines related to the protection of personal information or the Company’s policies, customers are recommended to pay frequent visits to our website and check details.

    • The Company’s Guideline on Processing Personal Information includes the following sections:

    1. Personal Information Items Collected and Collection Method;

    2. Purpose of Collecting and Using Personal Information;

    3. Provision of Personal Information;

    4. Outsourcing of Personal Information Processing;

    5. Period of Retention and Use of Personal Information;

    6. Procedure and Method for Destroying Personal Information;

    7. Rights of Users and Legal Representatives and Methods for Exercising Their Rights;

    8. Measures for Ensuring the Security of Personal Information;

    9. Matters on the Installation and Operation of Personal Information Automatic Collection Devices (cookies) and Rejection of Cookies;

    10. Chief Privacy Officer and Personal Information Handling Employees

    11. Notices

    1. Personal Information Items Collected and Collection Method;

    • A.Personal information items collected
    • 1.The Company shall not collect any sensitive personal information which may lead to the infringement of human rights of users, including their race, ethnicity, ideas and creeds, place of birth and legal domicile, political orientations and criminal records, health status, and sexual life.
    • 2.The Company shall collect and use the following essential personal information:
      • 1)Verification of a user’s identity and his/her willingness to obtain membership
      • - general members: name, ID, password, passport no. (for foreigners only), cell phone number, email address, country of origin, secure password
      • - corporate members: name of company, name of representative, business registration number, contact telephone number, place of workplace address, e-mail address, password, country of operation, cell phone number, secure password
      • 2) Self-authentication for payments and funds withdrawals
      • - name, date of birth, account number, a copy of an identification card (any remaining information masked except for date of birth), cell phone number, secure password.
      • 3)Self-authentication for level up
      • - cell phone number, e-mail address, i-pin number, a copy of an identification card (any remaining information masked except for date of birth)
      • 4)Secure password initialization
      • - name, e-mail address, cell phone number, a copy of an identification card (any remaining information masked except for date of birth), a facial photo
      • 5)Prevention of use by fraudulent members and prevention of unauthorized use
      • - users’ IP address and date and time of their visit to the Company’s website
      • 6) Verification of users’ real name
      • - name, date of birth, gender
      • 3.The following information may be created and collected in the process of using or processing services:
      • - Records on using services, payment records, records on the suspension and termination of services, access logs, cookies, users’ IP address, records on fraudulent or abnormal uses of services.

      • B.Collection method
      • The Company shall collect personal information through the following methods:
      • - homepage, cell phone applications, cell phone web page, fax, telephone, consumer bulletin board, e-mail, and event application
      • - Collection of personal information through a tool for collecting created information

    2. Purpose of Collecting and Using Personal Information;

    • The Company shall collect and use customers’ personal information for the following purposes:

    • A.Member management
    • - Self-authentication for the use of membership-based services, verification of individuals’ identity
    • - Prevention of use of services by fraudulent members and of unauthorized use
    • - Verification of users’ willingness to obtain membership and limitation on membership and the number of obtaining membership
    • - Identification of minors
    • - Records retention for consulting with customers, acceptance and handling of customers’ complaints and disputes resolution
    • - Delivery of notices

    • B.Performance of agreements on the provision of services and payment of charges
    • - Provision of services and contents, as well as tailored-made services
    • - Payment and settlement of fees
    • - Notification of the result of winning prizes at events/giveaways and delivery of products

    • C.Use for marketing and advertisements
    • - Providing optimized services for customers
    • - Developing and specializing in new services (products)
    • - Providing services and posting advertisements according to demographic traits
    • - Identifying the frequency of access to the Company’s homepage
    • - Statistics on the use of services
    • - Mailing periodicals and offering guidance on new products or services
    • - Planning web services and events that meet customers’ interests
    • - Delivering information on advertisements, such as giveaways and events, and operation of member communities
    • - Conducting customer questionnaire based survey

    3. Provision of Personal Information;

    • The Company shall neither use nor provide customers’ personal information for any third party beyond the scope of which customers are notified upon collection of their information or the scope that is specified at the terms and conditions of the use of services, unless the customers agree or except for the following cases:

    • A. Partnership: The Company may provide customers’ personal information for its partners or share such information with its partners for the provision of better services. In case the Company does the foregoing acts, individual customers shall be notified in advance of who are our partners, what kinds of personal information items are provided or shared and why such personal information should be provided or shared and until when such information should be protected and managed, either in writing or e-mail, and give their consent to the provision and sharing of their personal information. If customers do not agree, the Company shall neither provide for its partners nor share their personal information with its partners. If there is any change in or termination of the Company’s partnership, the Company shall notify customers of such change or termination or seek their consent through the same procedure as described above.

    • B. Sale and merger and acquisition: If the Company sells its business, in whole or in part, or transfers and assumes the rights and obligations of any service providers, due to mergers and inheritances, the Company shall be sure to notify customers of such mergers and inheritances to guarantee customers their right related to the protection of their personal information.

    • C. Customers’ personal information is required for the performance of an agreement on the provision of services but it is significantly difficult to obtain customers’ ordinary consent due to economic and technological reasons.

    • D. Customers’ personal information is required for payments of fees in return for services

    • E. There is a special provision in other laws, such as the Protection of Communications Secrets Act, the Framework Act on National Taxes, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc, the Act on Real Name Financial Transactions and Confidentiality, the Credit Information Use and Protection Act, the Framework Act on Telecommunications, the Telecommunications Business Act, the Local Tax Act, the Framework Act on Consumers, the Bank of Korea Act, the Criminal Procedure Act. However, even if there is a special provision in laws compelling the provision of customers’ personal information and customers’ personal information is requested by an administrative or investigation agency for administrative or investigative purposes, the Company shall not provide such personal information unconditionally but only do so in accordance with legal procedures, including by way of a writ or a written request affixed with a seal of head of such agency as stipulated in laws.

    • F. A user inflicts mental and physical damage on others using the Company’s services and therefore, the Company has sufficient grounds to determine that such user’s personal information should be disclosed for the Company to take legal action against such infliction of harm.

    4. Outsourcing of Personal Information Processing;

    • The Company may entrust the management of personal information to other entities to a limited extent to provide smooth and improved services. The following is a list of companies which are entrusted with the processing of personal information for the performance of service agreements with members. The Company stipulates matters required for the secure management of personal information upon execution of outsourcing agreements in accordance with relevant statutes.

    • Outsourced company Purpose of outsourcing Retention period
      Danal Co., Ltd. Payment of gift certificates At the time of the withdrawal of the customership or until the termination of the trust agreement, when the statute establishes
      Think Full Co., Ltd. Service to prevent sign in stealing
      Settle Bank Co., Ltd. Payment without account (virtual account)
      Shinhan Bank Co., Ltd.
      NH농협은행
      (주)케이지이니시스 신용카드 결제 서비스
      IMI Corporation B Point mall service
      Kookmin Bank Co., Ltd. KB Escrow Service
      Korea Credit Bureau Co., Ltd. Ipin self-certification service Do not Save Separately (Information of the certified service provider)
      Korea Mobile Certification Co., Ltd. Mobile phone verification service
      (주)윌앤비전 고객센터 운영 및 고객상담 Until the withdrawal of membership or the termination of outsourcing agreements or the time as stipulated by statutes
      (주)트랜스코스모스코리아
      Info Bank Co., Ltd. Send SMS
      SUREM Co., Ltd.
      Nice information Service Simple verification of real names Do not Save Separately (Information of the certified service provider)

    5. Period of Retention and Use of Personal Information;

    • A.Customers’ personal information shall be retained and used during a period when the Company provides services for customers. Upon a user’s withdrawal of membership, such user’s personal information shall be destroyed to ensure that his/her/its personal information is neither accessed nor used. However, if such user’s personal information needs to be retained in accordance with the provisions of relevant statutes, it shall be retained in accordance with the following provisions.

    • - Records on agreements or withdrawal of offers: five (5) years
    • - Records on payments and the supply of goods: five (5) years
    • - Records on the handling of customers’ complaints and disputes: three (3) years

    • B.If a customer demands access to transaction information that has been retained by the Company after obtaining the consent of such a customer, the Company shall immediately take a step to ensure that such information can be accessed and checked by such a customer.

    • C.A customer may illegally or expediently receive economic benefits offered by the Company, such as discount coupons and event giveaways, or is likely to use another’s name by repeatedly re-obtaining and re-terminating membership after withdrawing his/her/its membership. Therefore, the Company shall retain members’ names, dates of birth, IDs, and passwords for one month after withdrawal of their membership for the purpose of preventing such illegal and expedient acts.

    6. Procedure and Method for Destroying Personal Information;

    • The Company shall immediately destroy personal information depending on the period of retention and use of such information once the purpose of using such information collected has been fulfilled through the following procedure and method and at the following timing:

    • A.Procedure and Timing for Destroying Personal Information
    • The Company shall immediately destroy the personal information provided by customers to obtain membership after the purpose of using such information has been fulfilled, including termination of services, and a retention period of such information as stipulated by its internal guidelines and other relevant statutes (please, refer to the above period of retention and use of personal information) has elapsed. In general, if there is no remaining creditor and debtor relationship, the Company shall, upon withdrawal of membership, immediately delete any personal information that has been collected by the Company at the time of obtaining membership and afterwards managed in the form of electronic files.

    • B.Destruction method
    • Any person information printed out on papers shall be destroyed by being shredded through shredders or burnt or dissolved through chemical solutions and any personal information stored in electronic files shall be deleted through technological methods that cannot reproduce such files.

    7. Rights of Users and Legal Representatives and Methods for Exercising Their Rights;

    • A. Users and legal representatives of children under fourteen years of age may, at any time, exercise the following rights to the personal information of themselves or such children that are registered at the Company.

    • - Right to demand access to personal information

      - Right to demand correcting errors in personal information, if any

      - Right to demand the deletion of personal information

      - Right to demand the suspension of personal information processing

    • B. Users and legal representatives of children under fourteen years of age may log into the Company’s homepage (www.bithumb.com) and access or modify the personal information of themselves or such children in the Member’s Information Change menu or may do so by sending e-mails or written requests to a chief privacy officer at the Company. However, members’ ID and names may not be modified.

    • C. Users and legal representatives of children under fourteen years of age may withdraw their consent to the ‘collection and use of personal information’ by e-mail, telephone or fax and in such case, shall reveal their or such children’s ID and e-mail address.

    • D. If users and legal representatives of children under fourteen years of age request the correction and deletion of errors in their personal information, the Company shall neither use nor provide such personal information until such errors are corrected or deleted. The Company shall handle the personal information that is terminated or deleted at the request of such users and legal representatives in accordance with ‘Period of Retention and Use of Personal Information’ and prohibit such information from being accessed or used for any purposes other than those stipulated in the ‘Period of Retention and Use of Personal Information.’

    8. Measures for Ensuring the Security of Personal Information;

    • The Company has implemented the following measures required for ensuring security under the Personal Information Protection Act:

      • A. Protective measures for administrative purposes
      • 1)Establishment and implementation of an internal management plan
      • - Matters on the appointment of the chief privacy officer
      • - Matters on roles and responsibilities of a chief privacy officer and a personal information- handling employee
      • - Matters on measures for ensuring the security of personal information
      • - Matters on training on the personal information handling employee and companies entrusted with personal information processing
      • - Other matters required for the protection of personal information

      • 2) Conducting its own internal audits
      • - Matters on divisions of duties between the chief privacy officer and an auditor
      • - Matters on roles and responsibilities of an auditor on personal information-related matters
      • - Conducting regular internal audits for ensuring the security of personal information handling

      • B. Technological protection measures
      • 1) The Company operates a system designed to prevent the leakage of personal information in order to prevent the personal information-handling employee from leaking customers’ information. It also applies secure password algorithm to personal information that is transmitted via PCs and networks.

      • 2) The Company grants each personal information handling employee one user account that has different functions and the least right to access a personal information handling system, which is required for performing his/her duties. If such personal information handling employee is replaced, the Company shall modify or delete his/her right to access the system and retain related records for at least five (5) years. In addition, the Company has established and applies a rule of creating a password for the personal information handling employee.

      • 3) If the Company sends or receives individuals’ peculiar identification information and passwords via information communication networks or delivers them through supplementary storage mediums, it shall store them using commercial encryption software and encrypt passwords with secure password algorithms and store them in encrypted forms.

      • 4) The Company retains and manages records on the personal information handling employee’ s access to the personal information processing system for at least six (6) months and securely stores such records to ensure that such records are not forged, modified, stolen or lost.

      • 5) The Company installs and operates security programs, such as vaccine programs that can prevent or cure malicious programs in the personal information processing system or computers used for business purposes. It also conducts regular PC checkups by using the automatic update function of such security programs.

      • C. Physical protective measures
      • The Company has established and operates a procedure for controlling entry to and exit from physical sites where personal information is stored, such as computer rooms and archives. It also stores and manages documents and supplementary storage mediums containing personal information at locations secured with locks.

    9. Matters on the Installation and Operation of Personal Information Automatic Collection Devices (cookies) and Rejection of Cookies;

    • A. The Company may install and operate cookies that store and frequently retrieve customers’ information through Internet services provided by the Company. Cookies mean a string of characters that a web server sends to a web browser to store it there and that is sent back to the server at the request of the server. If a customer accesses the Company’s website, the Company may read the contents of cookies stored at such a customer’s web browser and provide services by searching for additional information, without requiring such a customer to enter such additional information, including his/her/its name.

      • B. The Company may use customers’ information collected through cookies for the following purposes:
      • 1) Providing different information depending on individuals’ interests
      • 2) Identifying users’ tastes and interests by analyzing the access frequency or staying time of members or non-members, and using them for target marketing.
      • 3) Tracing the contents that users read attentively and providing tailor-made services in his/her next visit to the Company’s website.
      • 4) Providing guidance on a use period in using paid services.
      • 5) Analyzing customers’ habits and using them as a measure for the reshuffling of services.

    • C. All customers have the right of choice over installation of cookies. They may accept or reject all cookies or receive notices whenever cookies are installed, by clicking “Tools>Internet Options> Personal Information > Advanced on the upper menu bar of a web browser. However, if a customer rejects the installation of cookies, he/she/it may have inconvenience or difficulty in using services.
    • D. Cookies expire at the termination of a web browser or when users log out of services.

    10. Chief Privacy Officer and Personal Information Handling Employees

    • A. The Company values the protection of customers’ personal information highly and does its best to ensure that their personal information is not damaged, compromised or leaked. However, the Company shall not be responsible for the information damaged by unexpected accidents that arise from basic dangers inherent at networks and all kinds of disputes that arise from postings made by visitors to the Company’s website, even though the Company has taken technological security measures.

    • B. The Company’s customer center offers swift and sincere replies to customers’ inquiries about the protection of their personal information. In addition, customers who wish to contact the chief privacy officer at the Company may contact him/her at the below telephone number or by e-mail. We will answer your inquiries on the protection of personal information swiftly and sincerely.

    • 1) Chief Privacy Officer
    • - Name: Myoungsoo Jeong
    • - Title: The Chairman of the Board
    • - Telephone number: 82-1661-5551

    • - E-mail: private@bitcash.com
    • 2) Personal Information Handling Employee
    • - Name: Cheolgeun Lee
    • - Title: Assistant Manager
    • - Telephone No.: 82-1661-5551
    • - E-mail: private@bitcash.com

    • C. You may make inquiries to the Personal Information Dispute Mediation Committee, Supreme Prosecutors’ Office, Korea National Policy Agency, Korea Internet & Security Agency if you need consulting to seek remedies for your compromised personal information.

    • 1. Personal Information Dispute Mediation Committee (www.kopico.go.kr): 02-2100-2499
    • 2. Supreme Prosecutors’ Office, National Digital Forensic Center (http://www.spo.go.kr): 1301
    • 3. Korea National Policy Agency, Cyber Bureau (http://cyberbureau.police.go.kr): 182
    • 4. Personal Information Response Center (http://privacy.kisa.or.kr): 118

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