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The World's
Maximum Discount more


Sign-up or withdrawal
charge and refund of KRW
Real name verified Deposit/Withdrawal Service
charge voucher
charge giftycon
KRW Refund
Deposit and withdrawal of BTC
BTC Deposit
BTC Withdrawal
빗썸PRO 자산이동
Verification center
Verification center
Additional Service
OTP authentication
fixed amount coupon
Call International
Customer Support
Call International
Customer Support
Isn't the authentication email coming??
each of the authentication emails is sent to the subscribed email If you cannot confirm, please check 'spam email'
, and if you cannot check authentication email for more than 10 minutes, please reach out to customer center at 1661-5566
do you want to change personal information??
[change personal information]
*email address, name: not available to change

* change cell phone number
generally subscribed customer : upper area of right side of website [my page] - [change cell phone number]
simple subscribed customer: has the 'cell phone number' changed on the login window?'
I want to receive bitcoin, but do not know the address Where should I check
you can check the deposit address on the 'BTC deposit' on the left middle area of the website
please let me know how to convert bticoin and KRW to bitcoin
if you click on the 'BTC' button on the right side of BTC quantity from the purchase/sales page to use the simple calculator
please refer to the following formula for the conversion of KRW and bitcoin
KRW = Possesing BTC X Price per Bitcoin
BTC = Possesing KRW / Price per Bitcoin
ex) if the market price of 1 BTC is 300 thousand KRW
15 X 300,000 = 450,000KRW if you possess 15BTC
600,000/300,000 = 2BTC if you possess 600,000 KRW
I cannot confirm the bitcoin deposit from others
our company website proves the transactions when receiving three confirmed orders Block chain (https://blockchaininfo/ko/)
you can inquire the website above the TXID (transaction number) and confirm the number of order
you can check the proceedings on the menu of 'my transactions' on the websites of our company
if you cannot confirm the deposit after three orders, please call to our company
I want to withdraw from the customership
If you would like to cancel your membership, for identification purposes, please call our customer service at 82-1661-5551.
(An online request for cancellation will not be accepted.)
I cannot authenticate the capture
If the Internet explorer version is lower than 90, capture authentication might not be available
if the explorer version of yours is lower than 90, please update the version
or if it is not possible to update , please use the Chrome or Fire Fox brower

if capture authentication is still not available after performing aforementioned actions, please call to customer center at 1661-5566
where should I ask for other inquiries??
our Bithumb is operating call center for 24 hours a day Please call us at 1661-5566 or leave questions at '1:1 inquiries' for kind responses^^
Only partial order has been completed.
We only complete a quantity that can be completed among the ordered quantities, and cancel an order quantity that can not completed.
What if I sent coins to a wrong address?
Please go to Customer Support > Online Inquiry and inform us on the wrong transaction.

For BTC, BCH and ETH, including ETC and smart contracts,
mistakenly sent deposit is being credited to your account within the first two weeks
of the next month for the cases reported by the end of each month..
Please note, however, that the coins could be lost forever due to technical difficulties. Please make sure before performing a transaction that the destination address is correct.
Register security password
Register a security password to prevent hacking incidents and enhance

Mobile phone verification Request
Change security password
Change your security password regularly to prevent hacking incidents.
  • Easily predictable patterns, such as a combination of four consecutive or repeating numbers, the numbers included in your password and your email address and the last four digits of your mobile number are not allowed.
Mobile phone verification Request
Reset security password
Temporary security password will be sent to your registered e-mail address.
Mobile phone verification Request
Send e-mail
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