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charge and refund of KRW
Deposit in virtual account
charge voucher
charge giftycon
KRW Refund
Buy and Sell of bitcoin
Buy bitcoin
Sell bitcoin
Deposit and withdrawal of BTC
BTC Deposit
BTC Withdrawal
Verification center
Verification center
Additional Service
OTP authentication
fixed amount coupon
X-pay
market price notification service
FAQ
FAQ
FAQ
Isn't the authentication email coming??
each of the authentication emails is sent to the subscribed email If you cannot confirm, please check 'spam email'
, and if you cannot check authentication email for more than 10 minutes, please reach out to customer center at 1661-5566
do you want to change personal information??
[change personal information]
*email address, name: not available to change

* change cell phone number
generally subscribed customer : upper area of right side of website [my page] - [change cell phone number]
simple subscribed customer: has the 'cell phone number' changed on the login window?'
I want to receive bitcoin, but do not know the address Where should I check
you can check the deposit address on the 'BTC deposit' on the left middle area of the website
please let me know how to convert bticoin and KRW to bitcoin
if you click on the 'BTC' button on the right side of BTC quantity from the purchase/sales page to use the simple calculator
please refer to the following formula for the conversion of KRW and bitcoin
KRW = Possesing BTC X Price per Bitcoin
BTC = Possesing KRW / Price per Bitcoin
ex) if the market price of 1 BTC is 300 thousand KRW
15 X 300,000 = 450,000KRW if you possess 15BTC
600,000/300,000 = 2BTC if you possess 600,000 KRW
I cannot confirm the bitcoin deposit from others
our company website proves the transactions when receiving three confirmed orders Block chain (https://blockchaininfo/ko/)
you can inquire the website above the TXID (transaction number) and confirm the number of order
you can check the proceedings on the menu of 'my transactions' on the websites of our company
if you cannot confirm the deposit after three orders, please call to our company
I want to withdraw from the customership
withdrawal from the customership can be requested to representative number or '1:1 inquiries' on the website


information for withdrawal
you can request the withdrawal after confirming the information

I cannot authenticate the capture
If the Internet explorer version is lower than 90, capture authentication might not be available
if the explorer version of yours is lower than 90, please update the version
or if it is not possible to update , please use the Chrome or Fire Fox brower


if capture authentication is still not available after performing aforementioned actions, please call to customer center at 1661-5566
where should I ask for other inquiries??
our Bithumb is operating call center for 24 hours a day Please call us at 1661-5566 or leave questions at '1:1 inquiries' for kind responses^^
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